Questions & Answers

Q: QuestionWhat is the resolution of this Samsung TV?

• A:Answer This Samsung TV has a resolution of Full HD (1080p).

Q: QuestionDoes this Samsung TV come with a stand?

• A:Answer Yes, the TV comes with a stand.

Q: QuestionDoes this Samsung TV have built-in speakers?

• A:Answer Yes, this Samsung TV has 2 built-in speakers.

Q: QuestionCan I connect this Samsung TV to WiFi?

• A:Answer Yes, this Samsung TV has built-in Wi-Fi connectivity.

Q: QuestionI am looking for a 5M or 15M (preferred) one connect cable for the QN 32" Samsung The Frame. Where can I buy it?

Asked 2 years ago by Pablo.

• A:Answer That's a good question. I'm not sure the invisible cable will work the the 32"model. It uses a different one connect box. My 32" Frame came with a cable that is just a bit thicker than an AC extension cord and the connection box appears to be a simpler version of the box that comes with the larger screen models. I called Samsung with your question but it seemed the support people did not even know what I was talking about. I added some photos in case you're not sure what I'm talking about. Note that even the RF cable connects to the back of the screen. That's not what I call invisible.

  Answered 2 years ago by WilliamPVerified Purchase

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Q: QuestionDoes the art mode blackout after being on display for a while, or does it remain on constantly?

Asked 2 years ago by Anonymous.

• A:Answer Remains on. If you enable the motion sensor, display can turn off if no one is present.

  Answered 2 years ago by jk27

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Q: QuestionDoes it come with a stand - do not want to wall mount

Asked 2 years ago by Barb.

• A:Answer Yes, stand included

  Answered 2 years ago by jk27

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Q: QuestionCan this tv be installed vertically? and does it come with a mount to do so?

Asked 6 months ago by emily.

• A:Answer emily - The 32" Frame TV can be set up in portrait mode out of box with the Slim Fit Wall Mount. ~ Samsung Specialist

  Answered 6 months ago by Samsung

  
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Q: Questiondoes this tv have dual audio pairing so two sets of headphones can be used at the same time?

Asked 1 year ago by Anonymous.

• A:Answer Yes, The Frame TV features Dual Bluetooth Audio. ~ Samsung Specialist

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes Best Buy DELIVER AND INSTALL their TV'S?? Thanks

Asked 1 year ago by Honey.

• A:Answer Honey - For more information on delivery or installation services, please contact your local Best Buy or visit https://www.bestbuy.com/site/tv-home-theater-services/tv-mounting-packages/pcmcat748300648009.c?id=pcmcat748300648009#1 ~ Samsung Specialist

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes it come with a motion sensor?

Asked 2 years ago by Raph.

• A:Answer Yes. You can enable the motion sensor to turn off the display when no one is present (and it wakes up when someone enters the room).

  Answered 2 years ago by jk27

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Q: QuestionWhat TV mount goes with this?

Asked 2 years ago by Andy.

• A:Answer Andy - The 32" Frame is only compatible with its included SlimFit Wall Mount. ~ Samsung Specialist

  Answered 2 years ago by Samsung

  
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Q: QuestionCan this TV play video files from a USB stick? I'd like to have a video that will play and repeat on the screen automatically for use in a high end tradeshow display.

Asked 1 week ago by JohnDesign.

• A:Answer Hi JohnDesign - Yes, files can be played via USB. For a list of supported files and formats, please refer to pages 169 - 170 of the 32" Frame TV's e-Manual: https://downloadcenter.samsung.com/content/UM/202307/20230705133212135/BN81-24055A-410_EM_OSPATSCC_NA_ENG-US_230609.0.pdf ~ Samsung Specialist

  Answered 1 week ago by Samsung

  
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Q: Questiondifference between oled and qled

Asked 1 week ago by Anonymous.

Q: Questionwhat is tizen

Asked 1 week ago by Anonymous.

Q: QuestionDoes it come with cable to connect to internet

Asked 3 months ago by Pam.

• A:Answer Pam - An Ethernet cable is not included. ~ Samsung Specialist

  Answered 3 months ago by Samsung

  
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Q: QuestionDoes the 32 inch frame also have the power box that needs to be hidden like the 55 inch frame?

Asked 3 months ago by Jtav21.

• A:Answer Jtav - The 32" Frame TV uses a One Connect Mini Box. ~ Samsung Specialist

  Answered 3 months ago by Samsung

  
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Q: QuestionDoes frame tv support Roku?

Asked 4 months ago by Art.

• A:Answer Art - You can connect a streaming device via HDMI. ~ Samsung Specialist

  Answered 4 months ago by Samsung

  
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Q: QuestionHow much is the subscription foe the art portion? And is is monthly?

Asked 5 months ago by Coco.

• A:Answer Coco - You can subscribe to the Art Store monthly ($4.99) or yearly ($49.99). You can find more information on the Art Store here: https://www.samsung.com/us/televisions-home-theater/tvs/the-frame/digital-art-store/ ~ Samsung Specialist

  Answered 5 months ago by Samsung

  
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