Questions & Answers

Q: QuestionWhat is the resolution of this Samsung TV?

• A:Answer This Samsung TV has a resolution of Full HD (1080p).

Q: QuestionDoes this Samsung TV come with a stand?

• A:Answer Yes, the TV comes with a stand.

Q: QuestionDoes this Samsung TV have built-in speakers?

• A:Answer Yes, this Samsung TV has 2 built-in speakers.

Q: QuestionCan I connect this Samsung TV to WiFi?

• A:Answer Yes, this Samsung TV has built-in Wi-Fi connectivity.

Q: QuestionI am looking for a 5M or 15M (preferred) one connect cable for the QN 32" Samsung The Frame. Where can I buy it?

Asked 2 years ago by Pablo.

• A:Answer That's a good question. I'm not sure the invisible cable will work the the 32"model. It uses a different one connect box. My 32" Frame came with a cable that is just a bit thicker than an AC extension cord and the connection box appears to be a simpler version of the box that comes with the larger screen models. I called Samsung with your question but it seemed the support people did not even know what I was talking about. I added some photos in case you're not sure what I'm talking about. Note that even the RF cable connects to the back of the screen. That's not what I call invisible.

  Answered 2 years ago by WilliamPVerified Purchase

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Q: QuestionDoes the art mode blackout after being on display for a while, or does it remain on constantly?

Asked 3 years ago by Anonymous.

• A:Answer Remains on. If you enable the motion sensor, display can turn off if no one is present.

  Answered 2 years ago by jk27

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Q: QuestionDoes it come with a stand - do not want to wall mount

Asked 2 years ago by Barb.

• A:Answer Yes, stand included

  Answered 2 years ago by jk27

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Q: QuestionCan this tv be installed vertically? and does it come with a mount to do so?

Asked 1 year ago by emily.

• A:Answer emily - The 32" Frame TV can be set up in portrait mode out of box with the Slim Fit Wall Mount. ~ Samsung Specialist

  Answered 1 year ago by Samsung

  
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Q: Questiondoes this tv have dual audio pairing so two sets of headphones can be used at the same time?

Asked 1 year ago by Anonymous.

• A:Answer Yes, The Frame TV features Dual Bluetooth Audio. ~ Samsung Specialist

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes Best Buy DELIVER AND INSTALL their TV'S?? Thanks

Asked 2 years ago by Honey.

• A:Answer Honey - For more information on delivery or installation services, please contact your local Best Buy or visit https://www.bestbuy.com/site/tv-home-theater-services/tv-mounting-packages/pcmcat748300648009.c?id=pcmcat748300648009#1 ~ Samsung Specialist

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes it come with a motion sensor?

Asked 2 years ago by Raph.

• A:Answer Yes. You can enable the motion sensor to turn off the display when no one is present (and it wakes up when someone enters the room).

  Answered 2 years ago by jk27

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Q: QuestionWhat TV mount goes with this?

Asked 3 years ago by Andy.

• A:Answer Andy - The 32" Frame is only compatible with its included SlimFit Wall Mount. ~ Samsung Specialist

  Answered 3 years ago by Samsung

  
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Q: Questiondoes this tv have a sleep timer function??

Asked 2 weeks ago by Ken.

• A:Answer Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun) or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 2 weeks ago by Samsung

  
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Q: QuestionCan you use your own art images for the display or do you have to purchase an art subscription?

Asked 1 month ago by ArtDisplayOptions.

• A:Answer Yes, personal photos can be displayed. ~ Samsung Specialist

  Answered 1 month ago by Samsung

  
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Q: QuestionWe want to do a clean install where the 15”x7”x2” brain is concealed. Can this install on the back of the wall but about 3 feet lower than actual TV height? If so are their air requirements for a “cover per se? Any future access issues should consider?

Asked 2 months ago by Marinjmj.

• A:Answer Hi Marinjmj - Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun) or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 2 months ago by Samsung

  
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Q: QuestionDoes this TV come with a call bracket or only the tv stand?

Asked 3 months ago by Kdbn.

• A:Answer Kdbn - The Frame TV comes with a wall mount. ~ Samsung Specialist

  Answered 3 months ago by Samsung

  
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Q: QuestionWhat color is the frame?

Asked 4 months ago by Hilda.

This question was asked about the related product: Samsung - 32” Class The Frame QLED Full HD Smart Tizen TV (2023)

Q: QuestionWhat is the built in storage space for phots displaying?

Asked 4 months ago by Hilda.

This question was asked about the related product: Samsung - 32” Class The Frame QLED Full HD Smart Tizen TV (2023)

Q: QuestionCan the TV be mounted on an articulated arm.

Asked 5 months ago by Anonymous.

• A:Answer The 32" Frame does not have VESA/wall mounting support and is only compatible with its included Slim Fit Wall Mount. ~ Samsung Specialist

  Answered 5 months ago by Samsung

  
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