Questions & Answers

Q: QuestionWhat is the BTU of each burner? What is the highest BTU in this gas range?

Asked 2 years ago by LIBRA57.

• A:Answer Hi LIBRA57, We appreciate your question about the BTU of the burners on this Samsung cooktop. I have listed the BTU information below. Left Rear: Semi-rapid burners 10,000 BTU Center: Highest BTU Rapid burner 17,000 BTU Right Front: Rapid burner 13,000 BTU Left Front Semi-rapid burner 10,000 BTU Right Rear Simmer burner 5,000 BTU Leo

  Answered 2 years ago by Samsung

  
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Q: Questionhow about delivery and installation for this cooktop?

Asked 2 years ago by Jenny.

• A:Answer Dear Valued BestBuy Client, To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry. Thank you, and stay safe! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes this stove come with a regulator or is it built in?

Asked 3 years ago by Bob.

• A:Answer Hi Bob. Thank you for reaching out regarding your Samsung - 36" Built-In Gas Cooktop with 5 Burners; if the stove comes with a regulator or it is built-in. Regarding your concern, based on your installation manual, the stove will be provided by a regulator will be provided to you regarding your concern. Here is the link to your installation manual for further assistance. Please go to page 8. https://downloadcenter.samsung.com/content/EM/201906/20190614180125145/Install_NA30R5310FG_AA_DG68-01133A-00_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144319627 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes the grill hinge at the back? If not, how do you clean the surface?

Asked 3 years ago by Steve.

• A:Answer Hello Steve, Thank you for reaching out. We appreciate you letting us know about your inquiry if the grill hinges at the back and how to clean the surface. We understand that this may be essential for you. We're here to help. As per checking, the grill does not hinge at the back. Here's a link that you can check, containing information on cleaning the surface. https://www.samsung.com/us/support/answer/ANS00049945/ I've also included a link to the user manual that you can check anytime. See page 16 for additional information about the care and cleaning process of the cooktop. https://downloadcenter.samsung.com/content/UM/202007/20200714112233921/NA5300R_DG68-01132A-01_EN-MES-CFR.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144195654 -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionHow do I correctly measure current space. Not sure if I need 30” or 36”.

Asked 3 years ago by Kentucky.

• A:Answer I'm so glad you asked, Kg! To help with this, I'm providing this link (https://bit.ly/3j0OJig) to the installation manual for this model. Beginning on page 10 you can find detailed information about the location requirements, including the spacing dimensions needed. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionWhere can I find the installation instructions for this model?

Asked 4 years ago by Bob.

• A:Answer I'm happy to help with this, Bob! I have this link (https://bit.ly/3j0OJig) that will take you directly to the installation manual for this model. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionThis model does not come with a griddle -- but is there an optional griddle you can purchase for this model?

Asked 4 years ago by Patricia.

• A:Answer I didn’t see one but I just use an old griddle that I had already. It’s not perfect but it works ok

  Answered 4 years ago by ShopperVerified Purchase

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Q: QuestionI need 36 in . 21 in 3 in. Gas top stove

Asked 4 years ago by Anonymous.

Q: Questionwhere is this unit manufactured

Asked 4 years ago by USA.

Q: QuestionDoes this model come with the griddle?

Asked 4 years ago by Rgmorris7.

• A:Answer This model does not include the griddle accessory. We thank you for choosing Samsung! ^Lena

  Answered 4 years ago by Samsung

  
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Q: QuestionWill you provide or where can I purchase the propane converter?

Asked 5 years ago by anxioustoinstall.

• A:Answer Hi there, I can help with that. The unit comes with natural gas and if you are wanting to convert then you are able to purchase a conversion kit form our Parts distributor, J and J Parts International. There website is WWW.Samsungparts.COM. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionI have ordered the cooktop. I believe sales rep said it was ready to install with propane fuel. I need to verify for gas service company.

Asked 5 years ago by anxiostoinstall.

• A:Answer Hi there, I can help with that. The unit comes from the factory with Natural Gas connections and will need to be converted for Propane. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionWhere is the burner top laid over??

Asked 5 years ago by Anonymous.

Q: Questiondo the knobs get hot from the flames and do they melt over time.

Asked 5 years ago by cocoa.

• A:Answer Hi there, The knobs on this Samsung Gas Cooktop are locate on the front portion of the unit, level with the surface. The knobs should not get hot nor should they ever melt. Thank you choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionAre the control knobs metal or plastic? It seems that Samsung’s higher end models have metal knobs, which is preferable compared to other brands.

Asked 6 years ago by Cfest21.

• A:Answer I believe that the knobs are a hard plastic with a metal looking finish on them. I just took it off to look at it.

  Answered 5 years ago by Luciano

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Q: QuestionWhat are the cutout dimensions needed for this cooktop? Could not find them in specs.

Asked 2 years ago by BillK.

• A:Answer Best Buy has the dimensions.A technician came to our house and did the measurements.He didn’t give us a copy

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWhat are the outer dimensions of the grate cooking area? I want to know for a griddle or cover purchase later.

Asked 3 years ago by Anonymous.

• A:Answer DIMENSIONS ARE LISTED ONLINE

  Answered 3 years ago by dellinspiron15Verified Purchase

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Q: QuestionAre the knobs metal?

Asked 4 years ago by Teresa.

• A:Answer Hi Teresa! The controls for this model are listed as weighted knobs. ^Jecca

  Answered 4 years ago by Samsung

  
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