Deals Worth GiftingShop now

Main Content

Questions & Answers

Your price for this item is $749.99
The comparable value price is $949.99
Page Showing 1-20 of 26 questions
  • QuestionIs a propane conversion kit included with this cooktop?

    • Answer Yes, a propane conversion kit is included.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan this cooktop be installed over a built-in oven?

    • Answer Yes, this cooktop can be installed over a built-in oven.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs this cooktop ADA compliant?

    • Answer Yes, this cooktop is ADA compliant for accessibility.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this cooktop have continuous grates?

    • Answer Yes, this cooktop features continuous cast-iron grates.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this cooktop have hot surface indicator(s)?

    • Answer Yes, this cooktop has hot surface indicator(s).
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the total maximum BTU rating for this cooktop?

    • Answer The total maximum BTU rating is 55000.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre the cooktop burners sealed?

    • Answer Yes, the burners are sealed to prevent food from dropping into them.
    This question and answer was generated by AI based on customer and product data.
  • Questionif the power cord is not included-what type of cord do i purchase?

    Asked by lz.

    • Answer Hi there, I can help with that. This unit will come with the power cord attached tot he unit since it will be plugged into a 120v outlet. Thank you for choosing Samsung. ^Brad

      Answered by Samsung

  • QuestionWhat is the BTU of each burner? What is the highest BTU in this gas range?

    Asked by LIBRA57.

    • Answer Hi LIBRA57, We appreciate your question about the BTU of the burners on this Samsung cooktop. I have listed the BTU information below. Left Rear: Semi-rapid burners 10,000 BTU Center: Highest BTU Rapid burner 17,000 BTU Right Front: Rapid burner 13,000 BTU Left Front Semi-rapid burner 10,000 BTU Right Rear Simmer burner 5,000 BTU Leo

      Answered by Samsung

  • Questionhow about delivery and installation for this cooktop?

    Asked by Jenny.

    • Answer Dear Valued BestBuy Client, To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry. Thank you, and stay safe! ^Chrystel

      Answered by Samsung

  • QuestionDoes this stove come with a regulator or is it built in?

    Asked by Bob.

    • Answer Hi Bob. Thank you for reaching out regarding your Samsung - 36" Built-In Gas Cooktop with 5 Burners; if the stove comes with a regulator or it is built-in. Regarding your concern, based on your installation manual, the stove will be provided by a regulator will be provided to you regarding your concern. Here is the link to your installation manual for further assistance. Please go to page 8. https://downloadcenter.samsung.com/content/EM/201906/20190614180125145/Install_NA30R5310FG_AA_DG68-01133A-00_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144319627 ^Camille

      Answered by Samsung

  • QuestionDoes the grill hinge at the back? If not, how do you clean the surface?

    Asked by Steve.

    • Answer Hello Steve, Thank you for reaching out. We appreciate you letting us know about your inquiry if the grill hinges at the back and how to clean the surface. We understand that this may be essential for you. We're here to help. As per checking, the grill does not hinge at the back. Here's a link that you can check, containing information on cleaning the surface. https://www.samsung.com/us/support/answer/ANS00049945/ I've also included a link to the user manual that you can check anytime. See page 16 for additional information about the care and cleaning process of the cooktop. https://downloadcenter.samsung.com/content/UM/202007/20200714112233921/NA5300R_DG68-01132A-01_EN-MES-CFR.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144195654 -Angelica

      Answered by Samsung

  • QuestionHow do I correctly measure current space. Not sure if I need 30” or 36”.

    Asked by Kentucky.

    • Answer I'm so glad you asked, Kg! To help with this, I'm providing this link (https://bit.ly/3j0OJig) to the installation manual for this model. Beginning on page 10 you can find detailed information about the location requirements, including the spacing dimensions needed. ^Jecca

      Answered by Samsung

  • QuestionWhere can I find the installation instructions for this model?

    Asked by Bob.

    • Answer I'm happy to help with this, Bob! I have this link (https://bit.ly/3j0OJig) that will take you directly to the installation manual for this model. ^Jecca

      Answered by Samsung

  • QuestionThis model does not come with a griddle -- but is there an optional griddle you can purchase for this model?

    Asked by Patricia.

    • Answer I didn’t see one but I just use an old griddle that I had already. It’s not perfect but it works ok

      Answered by Shopper

  • QuestionI need 36 in . 21 in 3 in. Gas top stove

    Asked by Anonymous.

  • Questionwhere is this unit manufactured

    Asked by USA.

  • QuestionDoes this model come with the griddle?

    Asked by Rgmorris7.

    • Answer This model does not include the griddle accessory. We thank you for choosing Samsung! ^Lena

      Answered by Samsung

  • QuestionWill you provide or where can I purchase the propane converter?

    Asked by anxioustoinstall.

    • Answer Hi there, I can help with that. The unit comes with natural gas and if you are wanting to convert then you are able to purchase a conversion kit form our Parts distributor, J and J Parts International. There website is WWW.Samsungparts.COM. Thank you for choosing Samsung. ^Brad

      Answered by Samsung

  • QuestionI have ordered the cooktop. I believe sales rep said it was ready to install with propane fuel. I need to verify for gas service company.

    Asked by anxiostoinstall.

    • Answer Hi there, I can help with that. The unit comes from the factory with Natural Gas connections and will need to be converted for Propane. Thank you for choosing Samsung. ^Brad

      Answered by Samsung