Questions & Answers

Q: QuestionCan this cooktop be installed over a built-in oven?

• A:Answer Yes, this cooktop can be installed over a built-in oven.

Q: QuestionIs this cooktop ADA compliant?

• A:Answer Yes, this cooktop is ADA compliant for accessibility.

Q: QuestionDoes this cooktop have continuous grates?

• A:Answer Yes, this cooktop features continuous cast-iron grates.

Q: QuestionDoes this cooktop have hot surface indicator(s)?

• A:Answer Yes, this cooktop has hot surface indicator(s).

Q: QuestionWhat is the total maximum BTU rating for this cooktop?

• A:Answer The total maximum BTU rating is 55000.

Q: QuestionAre the cooktop burners sealed?

• A:Answer Yes, the burners are sealed to prevent food from dropping into them.

Q: QuestionDoes this unit come with the LP gas conversion parts? Every other retailer (Home Depot, Lowes and many others) that carry this exact model number say that the propane conversion comes in the box. What is the real answer here?

Asked 5 years ago by NAD.

• A:Answer Samsung new gas ranges and cooktops come with an LP conversion kit. Thank you for choosing Samsung for your home! ^Lena

  Answered 5 years ago by Samsung

  
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Q: Questionif the power cord is not included-what type of cord do i purchase?

Asked 5 years ago by lz.

• A:Answer Hi there, I can help with that. This unit will come with the power cord attached tot he unit since it will be plugged into a 120v outlet. Thank you for choosing Samsung. ^Brad

  Answered 5 years ago by Samsung

  
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Q: QuestionDo the knobs light up when they are on

Asked 5 years ago by Nanaof8.

• A:Answer We appreciate you asking, Nanaof8! The knobs on this model do not light up. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes this have a downdraft. It is a replacement for an older GE Profile. If not, do you have a 30 in LP with a downdraft. Thank you.

Asked 2 years ago by Downdraft.

• A:Answer Greetings! Let us provide the details you need about Samsung's gas cooktop model. All Samsung gas cooktops are convertible to use liquid propane using the proper conversion kit (orifice set). At this point, our gas cooktops and ranges are not equipped with a downdraft system. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat is the BTU of each burner? What is the highest BTU in this gas range?

Asked 3 years ago by LIBRA57.

• A:Answer Hi LIBRA57, We appreciate your question about the BTU of the burners on this Samsung cooktop. I have listed the BTU information below. Left Rear: Semi-rapid burners 10,000 BTU Center: Highest BTU Rapid burner 17,000 BTU Right Front: Rapid burner 13,000 BTU Left Front Semi-rapid burner 10,000 BTU Right Rear Simmer burner 5,000 BTU Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionOrdered this unit and preparing kitchen for install. What size LP gas line should be used? 1/2 or 3/4? Thanks

Asked 3 years ago by JakeH.

Q: Questionhow about delivery and installation for this cooktop?

Asked 3 years ago by Jenny.

• A:Answer Dear Valued BestBuy Client, To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry. Thank you, and stay safe! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this stove come with a regulator or is it built in?

Asked 4 years ago by Bob.

• A:Answer Hi Bob. Thank you for reaching out regarding your Samsung - 36" Built-In Gas Cooktop with 5 Burners; if the stove comes with a regulator or it is built-in. Regarding your concern, based on your installation manual, the stove will be provided by a regulator will be provided to you regarding your concern. Here is the link to your installation manual for further assistance. Please go to page 8. https://downloadcenter.samsung.com/content/EM/201906/20190614180125145/Install_NA30R5310FG_AA_DG68-01133A-00_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144319627 ^Camille

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes the grill hinge at the back? If not, how do you clean the surface?

Asked 4 years ago by Steve.

• A:Answer Hello Steve, Thank you for reaching out. We appreciate you letting us know about your inquiry if the grill hinges at the back and how to clean the surface. We understand that this may be essential for you. We're here to help. As per checking, the grill does not hinge at the back. Here's a link that you can check, containing information on cleaning the surface. https://www.samsung.com/us/support/answer/ANS00049945/ I've also included a link to the user manual that you can check anytime. See page 16 for additional information about the care and cleaning process of the cooktop. https://downloadcenter.samsung.com/content/UM/202007/20200714112233921/NA5300R_DG68-01132A-01_EN-MES-CFR.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144195654 -Angelica

  Answered 4 years ago by Samsung

  
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Q: QuestionHow do I correctly measure current space. Not sure if I need 30” or 36”.

Asked 4 years ago by Kentucky.

• A:Answer I'm so glad you asked, Kg! To help with this, I'm providing this link (https://bit.ly/3j0OJig) to the installation manual for this model. Beginning on page 10 you can find detailed information about the location requirements, including the spacing dimensions needed. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhere can I find the installation instructions for this model?

Asked 4 years ago by Bob.

• A:Answer I'm happy to help with this, Bob! I have this link (https://bit.ly/3j0OJig) that will take you directly to the installation manual for this model. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWill the surface get damaged or scratches after cleaning it with a metal sponge or brillo pad

Asked 4 years ago by Jlopez.

• A:Answer Yes it will be damaged with a metal sponge

  Answered 4 years ago by ShopperVerified Purchase

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Q: QuestionThis model does not come with a griddle -- but is there an optional griddle you can purchase for this model?

Asked 4 years ago by Patricia.

• A:Answer I didn’t see one but I just use an old griddle that I had already. It’s not perfect but it works ok

  Answered 4 years ago by ShopperVerified Purchase

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