A:AnswerI'd like to help with this, Victor! This link (https://bit.ly/38Sknu6) has all you need to know about stopping and preventing odors in the washer. ^Jecca
A:AnswerHi there,
I can help with that. The stacking kit is an accessory and can be purchased with the appliance. Thank you for choosing Samsung. ^Brad
A:AnswerHi there,
I can help with that. This can happen when the water lines are reversed. Hot to cold and cold to hot. Check the connections at the back of your machine. Thank you for choosing Samsung. ^Brad
A:AnswerIf you are putting a dryer in the same closet you need to have a minimum of 4" of extra depth beyond the depth of the dryer for the vent hose. If just a washer then 2" beyond the depth of the washer would work.
A:AnswerDepth is from the front of the item to the back, if you are measuring for placement remember to allow enough depth for hook ups that would be needed for the item to work correctly.
A:AnswerThis washing machine offers the Garment + feature. When the icon illuminates, you can add or take out items after a cycle has started. Thank you for being a Samsung customer! ^Lena
A:AnswerGreetings!
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung refrigerators, specifically the Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Steam and Super Speed - Black stainless steel.
The home appliance will require an AC 120 V / 60 Hz / 15 AMP fuse or circuit breaker to run.
Please click on the user manual link below and turn to page 20 for the units electrical supply and grounding information.
https://downloadcenter.samsung.com/content/UM/202010/20201019154536873/WF6300R_DC68-04006J-00_EN_MES_R.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144267525
Leo
A:AnswerThe washer senses the weight of your load to determine how much water to use. You can change the soil level to add more water to the cycle. Thank you for choosing Samsung! ^Lena
A:AnswerHi DinoC,
Thank you for reaching out and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers. Your feedback helps us to understand where we can take steps to improve our product and service.
The appliance supports Wi-Fi 2.4 GHz protocols. If your access point (router, gateway, modem, hub) uses Wi-Fi 5 GHz, please ensure that the washer connects to the protocol that it supports.
I have shared the user manual link below. Please access the link and turn to page 43 for SmartThings.
https://downloadcenter.samsung.com/content/UM/202010/20201019154536873/WF6300R_DC68-04006J-00_EN_MES_R.pdf
I have also shared a Samsung link that may help with your connection concerns.
https://www.samsung.com/us/support/answer/ANS00078853/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144473711
Leo
A:Answerkaren, you can stack the compatible dryer on top of the washing machine using the compatible stacking kit. We thank you for choosing Samsung for your laundry needs! ^Lena