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Hi Washer, thank you for getting in touch regarding your Samsung washer. For additional support, we recommend posting your question in the Samsung Community, where other users and moderators can share helpful insights. You can get started using this link: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us?page=1&tab=recent_topics For your records, your Samsung reference number is 1152290936. Samsung values your business. Khristine Samsung Care
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