Has anyone experienced the screen going completely dark, you can still make out the menu items and picture but it is as if the backlight isn't working? This has happened 3 times in a 2 month span. I have factory reset the TV, replaced the HDMI cable. null

Question

KSue · Accepted Answer

No problems with my tv. It was a birthday present to myself. My son set it up for me and have been enjoying it problem free for 3+ weeks

Samsung · Answer

Hi Kelly71! I’m sorry to see that you are experiencing unusual problems with the TV.

So that we can better troubleshoot towards a solution, please reach out to Samsung TV Support at:

― Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri

― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support

We look forward to hearing from you.

^Tim

“Has anyone experienced the screen going completely dark, you can still make out the menu items and picture but it is as if the backlight isn't working? This has happened 3 times in a 2 month span. I have factory reset the TV, replaced the HDMI cable.”

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