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Hi there! We apologize you are having issues getting to Terms and Conditions. We recommend trying a Reset (Home - Settings - General - Reset). If the issue persists, please reach out to Samsung TV Support at: ― Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri ― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Gina
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