“Recently when I have washed a load of clothes on the normal cycle there is not much water in the washer so the clothes on top are not even washing in the water. Is this a sensor issue or why is this happening?”
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Only certain cycles allow for deep fill.
Sorry, there was a problem. Please try again later.Hi there, Thank you for sharing your experience with the Samsung WA50R5200AW washer. I understand how important it is for your washer to perform efficiently and ensure all items in a load are cleaned thoroughly. The behavior you’ve described, where some clothes appear to stay above the water during a cycle, may be related to the washer’s high-efficiency design*. This model is engineered to use minimal water without compromising cleaning performance. The clothes are intended to tumble and circulate throughout the cycle, ensuring each item comes into contact with water and detergent. However, if the top clothes are consistently dry, it could be beneficial to check a few things: 1. Determine the load capacity: on page 30 Overloading or underloading the washer can limit the drum's ability to move clothes efficiently. Ensuring an even distribution of items can help. 2. Cycle overviewand Cycle chart: on page 39-41 The Normal cycle is optimized for efficiency. For heavier loads or bulkier items, consider using cycles like Heavy Duty or Deep Fill if your model has that option. 3. Deep Fill Feature:on page 36 If the water level seems insufficient, enabling the Deep Fill option (if available) can increase the water used during the wash. For further guidance or troubleshooting steps, you may refer to pages 22–24 of your user manual, which explain cycle settings, load recommendations, and optional features like Deep Fill. I have provided a link below to help you ensure your clothes are dry. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks and embedded video. Samsung washing machine water fill issues https://www.samsung.com/us/support/troubleshooting/TSG01203005/ If the washer continues to leave clothes dry despite following these tips, it may be worth exploring whether the water level sensor requires calibration. A Samsung authorized technician can assist with this if needed. For additional support, please visit [Samsung Washer Manual] https://downloadcenter.samsung.com/content/UM/202407/20240725162905507/DC68-04037J-05_IB_WA54R7200A_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147692111) to help our team gather your information. Have a great day. ^Charles
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