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Customer reviews

Rating 4.5 out of 5 stars with 3300 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 3,300 reviews
  • Rated 5 out of 5 stars

    Got it yesterday

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    Posted .

    I just got mine's had to get used to it because I've been using the old school For years. Upgrade it lovin it. Quick question, there's a port in the back for a ,looks like a phone or something els?

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Super large capacity washer

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    Posted .
    Owned for 3 weeks when reviewed.

    We have had our washer for a few weeks now and we really like it. I can't get over how much room is in side of it even after loading it up with a large blanket or towels. It does take a lot longer to cycle through a load than our old fashioned agitator one we used to have, but it's quiet and does the job. I hope with all the new fangled electronics associated with it we'll get many years of use out of it before anything goes wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade to 5 year old Samsung washer

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    Posted .
    Owned for 1 month when reviewed.

    Our third Samsung washer. Cleans great. Daughter needed a new washer so she got our 5 yr old Samsung and we upgraded to this one. Very pleased so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Dryer

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    Posted .
    Owned for 3 weeks when reviewed.

    A great product from Samsung. Expect nothing less than perfect dryer...I have all Samsung products and they have never failef me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted .
    Owned for 1 month when reviewed.

    I absolutely love my new washer so much I went back and purchased the dryer. The washer works great. I added the 5 year warranty which is worth it. Bestbuy is a great store for all of your appliance needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great so far!

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    Posted .
    Owned for 1 month when reviewed.

    My washer took a poo so I had to get a new one quick! So far I love this washer! It's huge and makes pretty music when the loads are done. I ordered it and I believe it was ready anout 2 days later and When it was they messaged me and I came to pick it up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love Samsung

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    Posted .
    Owned for 3 weeks when reviewed.

    I love Samsung products. I’ve never had an issue. I love the slim design and no middle agitator makes it easy to wash big loads or bedding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Huge

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    Posted .

    So much space and fits way more cloths than my old one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted .
    Owned for 1 month when reviewed.

    Have different cycles for different wash load. Wash clothes well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    Owned for 1 month when reviewed.

    Quiet, efficient, modern, everything i needed and more!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s okay…..

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    Posted .
    Owned for 7 months when reviewed.

    It’s okay. The body drawer for soap and softener melted which I thought was weird! So I have to buy another part now.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi VanessaM,

      Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the washer's detergent tray needing a replacement. These experiences are not what we want for our valued clients.

      For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconveniences:
      https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/

      Dispenser drawer issues in the Samsung washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01207154/

      To replace your washer parts, you may visit https://www.samsungparts.com/Default.aspx and search for your appliance model code. All available parts will appear, and you can purchase what you need.

      You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
      https://www.samsung.com/us/support/answer/ANS00030150/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/WA50R5200AW/US

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144788830

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Cleaning quality, Cycle options, Ease of use

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    Owned for 2 weeks when reviewed.

    This washer is amazing. So quiet and cleans the clothes very well. Even though I got it on a labor day sale, I would still buy it at full price. Loads that were too big in our previous washer are barely even half full in this one. Easy to use and has more options then we need, but still nice to have available. Just amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing washer machine so quite

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    Posted .
    Owned for less than 1 week when reviewed.

    I like it, it was good decision to buy it, it’s so quiet when working, no more shakes or vibration like old one, and Save some money and earn rewards when using my best buy rewards card to buy it , again thanks best buy to all this amazing service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted .
    Owned for 3 weeks when reviewed.

    Had to leave my older Samsung washer behind when I moved, but this one has been just as good. I had the stainless steel one but the white in an all white laundry room looks great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted .
    Owned for 1 month when reviewed.

    The washer works very well.......I’m happy with the product but really need to read the manual to get the optimum washing results and make sure I’m using thaw correct amount it detergent

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Small damage

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    Posted .
    Owned for 1 month when reviewed.

    Have a small damage still waiting to hear from BestBuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Machine

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    Posted .
    Owned for 3 weeks when reviewed.

    Love this new machine and you dont hear it unless you put the wrong thing in its alarm lets you know

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Dont buy out of box here

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    Posted .
    Owned for 3 weeks when reviewed.

    I bought a out of Box floor model. Expected some dents and imperfections..not no big deal. What I got was a returned washing machine the inlets for the water we're clogged. The legs were worn down. Customer service is zero. No one replied to my complaint. Also no manual for how to use and care for the machine.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, , I understand your frustration when you purchase a washing machine and it does not meet your expectations. I have attached a link to the user manual for this model that may help with your concerns (https://bit.ly/3rhVwIO). We would also like to speak with you further about the concerns that you are having with your washing machine. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144133155) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Rated 5 out of 5 stars

    So happy

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    Posted .
    Owned for 1 month when reviewed.

    I am happy with my new washer and dryer ecementes machines at a good price

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very slow spin speed.

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    Posted .
    Owned for 2 weeks when reviewed.

    Terrible spin speed. It spins so slow some of the laundry just floats on top and doesn’t get pulled into the tub to get washed. See picture. Plus, it doesn’t spin things like linens. For the load pictured there is only a twin size fitted and flat sheet and a twin size light microfiber blanket. The washer spins slowly and then says uneven load and stops. I had Best Buy deliver and install so I know it’s not a fault of the washer being unblanced. It just can’t handle anything larger than the two sheets at one time, the blanket by itself, and only about 5 regular size towels. The huge tub is a complete waste of water considering what small loads it can handle.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Veggiekat,

      Thank you for sharing your experience with us regarding your washer
      and we do apologize for any inconvenience this may have caused you.
      Here is a link that will help you address your issues with your washer for Very slow spin speed.
      Cycles, settings, and features on your Samsung washing machine
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/
      https://downloadcenter.samsung.com/content/UM/202108/20210813081226318/WA54R7200A_DC68-04037J-00_EN_CFR_MES_R_140920.pdf


      For further concerns, you may reach us via the following option.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us


      - Reference ticket number: 1144322403

      ^Ross Samsung

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