“This washing machine only washes with hot water. I cannot find a cold cycle and rinses on hot water as well. I have tried every cycle turning off the hot water to designate only cold is this a malfunction of the machine or something other”
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Hello there, If you are not planning to use the hot water, please block the hot water supply intake using the water intake cap. This will help prevent any risk of water leakage. After you block the hot water supply, make sure to set the water temperature to "Cold". Otherwise, you may experience low water flow or no water supply at all. You can also adjust the water temperature during the current cycle, even if the hot water supply is connected. For detailed instructions, please refer to page 35 of the user manual linked below. Additionally, you can check page 40 to see which cycles allow for water temperature adjustments. User manual https://downloadcenter.samsung.com/content/UM/202407/20240725162905507/DC68-04037J-05_IB_WA54R7200A_EN.pdf If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148872451) so that our team can retrieve your information when you message us. Thank you. -Kimberly
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