I am having trouble washing towels and spinning. Everytime it gets ready to spin it gets off balance. I have to redistribute the towels and sometimes its still off balance.
It seems like the tub has to much play in moving around. Help. null

Question

I am having trouble washing towels and spinning. Everytime it gets ready to spin it gets off balance. I have to redistribute the towels and sometimes its still off balance. 
It seems like the tub has to much play in moving around. Help. null

BuyerRemorse · Accepted Answer

Unbalanced load is a huge issue with this washer. Ask me how I know. The washer doesn't just pause when "ub" happens. It tries to rebalance the load by REFILLING the tub, spinning again. Repeat. Repeat. Repeat. If you're not around to check, it's a huge water and power waste. Strong regrets buying this washer, as there's a bedwetter in my household who likes wrapping themself in their comforter. But that's something that doesn't even appear in the manual. I'm here looking for answers...

Answered by BuyerRemorse 4 years ago

Verified Purchase

Samsung · Answer

Hi there, Cindy! We want to help you have the best possible experience with this washer. I have this link (https://bit.ly/3FmVUtK) to our guide on what steps to take if your washer is frequently unbalanced or unable to complete a spin cycle. ^Jecca

Answered by Samsung 4 years ago

“I am having trouble washing towels and spinning. Everytime it gets ready to spin it gets off balance. I have to redistribute the towels and sometimes its still off balance. It seems like the tub has to much play in moving around. Help.”

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