I bought this and the sound is phenomenal. Unfortunately, the sound is not in sync with the video. How do I correct this? null

Question

Samsung · Accepted Answer

Hi Madosha! If the video on the TV and audio from the soundbar are not synchronized, press the Sound Control button to select AUDIO SYNC and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons. For additional support troubleshooting the issue, please reach out to Samsung audio support at:
Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri
LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
We look forward to hearing from you.
^Tim

cpizzuto · Answer

We hooked it up thru Bluetooth and had the same issue so we decided to hook up with an hdmi cable and it works perfectly now. I recommend using cable

“I bought this and the sound is phenomenal. Unfortunately, the sound is not in sync with the video. How do I correct this?”

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