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We want you to have a stress-free experience with your washer, Debbie. Let us get this taken care of. Please refer to the steps below. See pages 45-47 of the washer's user manual for cleaning the mesh filter and drain filter of your washer: https://downloadcenter.samsung.com/content/UM/202401/20240124193814348/OID70939_IB_WF8000C-AD_SimpleUX_EN_CFR_MES_240123.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147014982, to help our team pull up your information when you message us. Have a great day. -John
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