“Is this washer one of the recalled models? A year and a half into purchase we stared having unbalanced issues. I can't wash more than a small load now. I have to unplug and reset it often too.”
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Hello there, We know how frustrating it is to have a washer that constantly loses balance. We are here to help. If your washer gets unbalanced, you can easily troubleshoot the issue by following the simple steps in this link. Please click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic and watch a video tutorial. Samsung washing machine won't spin or won't stop spinning https://www.samsung.com/us/support/troubleshooting/TSG01000997/ Please see page 30 under the "STEP 5 Determine the load capacity" section of the manual for more details. Manual https://downloadcenter.samsung.com/content/UM/202005/20200506143323162/WA54R7600A_DC68-04037B-02_EN_MES.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146652608) to help our team pull up your information. Have a great day. ^Camille
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