“I just purchased this TV and it is way too dark in dark scenes. I cannot even make out what is happening. I have searched how to fix and it seems to be something related to HDR but there doesn't seem to be any way to adjust this. How can I fix this?”
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Hi JRJR - I’m sorry to hear that you are having difficulties with your TV. First recommendation would be to make sure your TV has the latest firmware. Menu - Support. Also, have you changed the Picture settings. You have Dynamic, Standard, Natural and Movie Mode choices. If you haven't tried these, see if they work for you. Otherwise, so that we can better troubleshoot towards a solution, please reach out to Samsung TV Support at: ― Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri ― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Cris
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