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Hi there, I'm sorry for any issues you are having with your TV. HBO Max is located in the app store and you need to download it to access. HBO Max is compatible and available in the Samsung App Store. If you are still having an issue, you can call Samsung Support. Please reach out to Samsung Support via any of these options: Phone: 1-800-SAMSUNG Available 8 AM - 12 AM EST 7 days a week LiveChat or Text: https://www.samsung.com/us/support/contact/ Facebook Messenger: https://www.facebook.com/samsungsupport Twitter: https://twitter.com/SamsungSupport The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/ ^Jeremy
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