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Kare31; this will depend on the channel or platform you are watching content on - if this is happening on cable channels, please contact your cable provider. If the issue is occuring in multiple sources such as cable, streaming apps, or Blu-ray movies, please reach out to Samsung Support via any of these options: Phone: 1-800-SAMSUNG Available 8 AM - 12 AM EST 7 days a week LiveChat or Text: https://www.samsung.com/us/support/contact/ Facebook Messenger: https://www.facebook.com/samsungsupport Twitter: https://twitter.com/SamsungSupport The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/ ^Gina
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