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RichOC - Many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust volume, and to MUTE the sound, you need to PRESS it in. If that same button is pressed for > than 1 second, the Accessibility Shortcuts appears. ~ Samsung Specialist
Sorry, there was a problem. Please try again later.Push straight down on outside edge of volume toggle. Hope that helps
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