A:AnswerAyydee - If the room is too dark or too bright, or if the TV is installed at an unusual height or tilt, the motion sensor may not function properly. It may also have difficulty detecting motion if clothing or skin tones blend into the background.
Additionally, the sensor responds to all visual movement, including pets, lights, window activity, or shadows. You can fine-tune its behavior by adjusting the Motion Detector Sensitivity: Home > Left Directional Button > Art > Art Mode Options > Sleep Options > Motion Detector.
If you need more help, please contact Samsung Support at 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Specialist
A:AnswerHi Mav - Please allow us the opportunity to better assist by contacting Samsung Support at 1-800-SAMSUNG. We’re available daily from 8AM to 12AM EST, or you can chat with us at https://www.samsung.com/us/support/contact/
~ Samsung Specialist
A:AnswerHi Whampam - The Frame TV uses a special Matte Display Film along with Wide Viewing Angle tech to help reduce glare and reflections from surrounding light, so your shows and artwork stay easy to see.
~ Samsung Specialist
