“I jsut got my new tv The sound was working just fine. Today I turned it on and I have picture but no sound for Tv but I have sound on the apps.?”
Answer This Question
1-2 of 2 Answers
Have you possibly hit the mute button?
Sorry, there was a problem. Please try again later.Hi PegG, We appreciate you sharing details of the sound issue you’re experiencing on your TU690T TV. There are a few troubleshooting steps I recommend trying: 1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again. 2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output. 3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto. I hope this helps. Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor
Sorry, there was a problem. Please try again later.