“Why does my Q70T tv sound go out when I'm watching it? I have to turn it off to get the sound back. I just bought this tv this month. Hope u have an answer for me, is their something in the tv that's bad.”
Answer This Question
1-1 of 1 Answer
Hi Molly, if the sound isn't working correctly, we recommend first checking for firmware updates on your TV (Home > Settings > Support > Software Update). If your TV is up to date, try a cold boot. There are two ways to cold boot your TV. With the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and on again. This should only take about 5 seconds. With the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in. If the issue persists, please reach out to Samsung TV Support at: ― Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri. Thanks, ^Scott
Sorry, there was a problem. Please try again later.