“Our Tv isn't picking up wifi signal everything else insurance home is picking up the wifi signal, we've done every thing that's required according to information from the tv, it keep saying that our password is incorrect. The password is not incorrect.”
Answer This Question
1-2 of 2 Answers
If your TV won't accept the correct WiFi password, here are a few quick things to try: Restart your TV and your router (unplug both for ~30 seconds, then plug back in). On the TV, go to Settings → Network and “Forget” the WiFi network, then reconnect and re-enter your password carefully (watch out for uppercase/lowercase, spaces, similar characters like “O” vs “0”). If your router has both 2.4GHz and 5GHz bands, make sure you’re connecting to the correct one—some TVs struggle with one frequency or the other. Check for firmware updates on the TV. Older software can cause connection problems even when the password is correct.
Sorry, there was a problem. Please try again later.Hi Art, If your TV is having trouble connecting to Wi-Fi, try the following steps: 1. Keep the TV within 50 feet of your modem or router and reduce interference from other devices or walls. 2. Power cycle your TV and router by unplugging both for 30 seconds, then plugging them back in. 3. If you're using an Ethernet cable, verify it's functional. If using Wi-Fi, move the router closer to the TV. 4. Run a Smart Hub Connection Test: Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test 5. Also check: Settings > Support > Device Care > Self Diagnosis > Wi-Fi 6. If the issue persists, consider a factory reset: Settings > All Settings > General & Privacy > Reset > Factory Data Reset If you still need help, please contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat support and additional help are available at the ‘Support’ link on our website. ~ Samsung Advisor
Sorry, there was a problem. Please try again later.