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Hi JayBSTL! In most cases, if the oven is not reaching the set temperature, it just needs a simple calibration. But no matter what the cause, we're here to help. If ever you have any concerns with your range, you can reference ticket number 1143002262, and contact us directly through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
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