Questions & Answers

Name: Samsung - 6.0 cu. ft. Freestanding Gas Range with 18K BTU Dual Power Burner, WiFi & Self Clean - Black Stainless Steel
Brand: Samsung
SKU: 6447868
Price: 989.99 USD
Rating: 4.6 (672 reviews)

Samsung - 6.0 cu. ft. Freestanding Gas Range with 18K BTU Dual Power Burner, WiFi & Self Clean - Black Stainless Steel

Model:: NX60A6311SG; |
SKU:: 6447868

User rating, 4.6 out of 5 stars with 672 reviews.

Highly rated by customers for:

Show only Answered Questions

Page Showing 21-40 of 86 questions

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QuestionHow do i clean This oven and the stovetop
Asked 10 months ago by Dee93.
- Answer Best thing to clean with dish soap or you can use oven cleaner less harmful one dish soap on sponge is the best!
  Answered 10 months ago by RahatS
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QuestionCan this range be use with propane?
Asked 11 months ago by Anonymous.
- Answer No
  Answered 11 months ago by Charger
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QuestionHello I keep getting a beep, than a Warm notice on the screen, can you tell me why? Also, I’m trying to hit the SMART controls and nothing is working.
Asked 1 year ago by Mocha.
- Answer Hi Mocha, We understand the importance of addressing unusual microwave concerns immediately. Let us provide you with the details you need. Please see the "Minimum and maximum settings" section on page 22 to help you understand the cause of beeping in the range. Also, please see the "Smart Control" section on page 31 of the user's manual to help you use the smart control feature. Manual https://downloadcenter.samsung.com/content/UM/202405/20240517165401426/01._DG68-01340A-07_IB_FULL_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147633610) to help our team pull up your information. Have a great day. ^Aloe
  Answered 1 year ago by Samsung
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QuestionHow do I get the oven light ?
Asked 1 year ago by Sam.
- Answer Hi Sam, You can check the link below and see page 40 (Replacing oven light) for reference. User manual: https://downloadcenter.samsung.com/content/UM/202405/20240517165401426/01._DG68-01340A-07_IB_FULL_EN.pdf If you need to get a replacement oven light, you can get the compatible by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Have a great day, -Ernest-
  Answered 1 year ago by Samsung
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QuestionDoes this oven have a fan to equally heat contents for baking needs or is it only single direction heat?
Asked 1 year ago by NierVen.
- Answer no
  Answered 8 months ago by GMAN
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Questiondoes this machine come with an lp conversion kit?
Asked 1 year ago by fran.
- Answer es, Fran and LP kit is included in the stove package. Please see the "Included Accessories" in the spec sheet link below. Specs sheet: https://www.samsung.com/us/home-appliances/ranges/gas/6-0-cu--ft--smart-freestanding-gas-range-with-18k-btu-dual-power-burner---self-clean-in-stainless-steel-nx60a6311ss-aa/#specs Have a great day. ^Charles
  Answered 1 year ago by Samsung
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QuestionAfter a year of using the oven without any issues, it now emits a strong burning smell during preheating that trips my smoke alarm every time. I have cleaned my oven thoroughly several times. Any ideas on what's wrong?
Asked 1 year ago by Dsdy555.
- Answer Hi Dsdy, We understand your concern about the strong burning smell during preheating, especially after having no issues for a year. Here is a link to help guide you through the steps, following the instructions and hyperlinks. Odor or smoke from Samsung oven https://www.samsung.com/us/support/troubleshooting/TSG01110185/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147160395) to help our team gather your information. Have a great day. ^Charles
  Answered 1 year ago by Samsung
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QuestionDoes this model come with a lp conversion kit
Asked 1 year ago by Anonymous.
- Answer Greetings, Yes, all new gas ranges and cooktops are shipped from the factory set up to use natural gas, but they include an LP conversion kit in a small bag. Please see the link below to see what's included in your purchase. What's in the box: https://www.samsung.com/us/support/troubleshooting/TSG01212995/ Have a great day, -Ernest-
  Answered 1 year ago by Samsung
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QuestionWhat is the highest oven temperature? Is there a standard high temp or can you get an oven that gets higher temps
Asked 1 year ago by jim.
- Answer Hi jim, We are eager to answer your question about this Samsung range model. The highest temperature the oven on this model can reach is 550 Fahrenheit. Leo
  Answered 1 year ago by Samsung
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QuestionHow does the ingitor work on the eyes. The stove I have now turns the gas on if you just bump the knobs. About killed us a few times. Need something safer
Asked 1 year ago by Vicki.
- Answer Our ignitor on the eyes works good. We haven't had the stove very long. But have not had any problems with it. The only issue we had was with delivery. Twice the stove was bent all the way to the bottom in the back. The third one was finally ok. I not sure why the two was bent the same way.
  Answered 1 year ago by lannie
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Questioncan this run on a propane tank?
Asked 2 years ago by taylor.
- Answer I assume so as the installer asked me if was using propane prior to final hooking up.
  Answered 1 year ago by Newowner
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QuestionCan the oven be lit in the event of a power outage?
Asked 2 years ago by ebird.
- Answer Yes, we found that out last evening when a snowstorm cut power just before cooking dinner.
  Answered 1 year ago by MountainGirl
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Questionhi. Can you purchase a grate for the middle and switch it with the griddle
Asked 2 years ago by Anonymous.
- Answer It already has one.
  Answered 1 year ago by Marvelous
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QuestionWhat is the material of the center griddle (e.g. cast iron, non-stick aluminum, or something else)?
Asked 2 years ago by Benjamin.
- Answer Hello Benjamin, The griddle is made of integrated cast iron. Have a great day. -John
  Answered 2 years ago by Samsung
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QuestionWhat are the dimensions of your 24 " gas ranges?? Need the height, width, and depth of each model! It will be installed in existing cabinets.
Asked 2 years ago by Rocky.
- Answer Good day, Rocky. We don't have a Samsung range with a 24" width product dimension, but the gas ranges' ovens measure 24 inches minimum. Here's the link to the Samsung gas ranges available with a 29-inch width product dimension and a 24-inch width oven dimension. Please click on each product in the link below and select Specs to learn more about their specific dimensions. https://www.samsung.com/us/home-appliances/ranges/all-ranges/?shop=Buy+Online&fuel_type=Gas If you require further assistance, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a wonderful day! —Vannesa
  Answered 2 years ago by Samsung
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QuestionWhen purchasing a new stove and the stove is delivered and to be installed, will Best Buy remove and take away the old stove for disposal? If so, are there additional costs for this service?
Asked 2 years ago by GasStove.
- Answer yes, and yes. charges posted on the website.
  Answered 1 year ago by MountainGirl
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QuestionI HAVE 2 QUESTIONS PLEASE EXPLAIN THE DUAL FUEL CAPABILITIES & FEATURES ALSO WHAT IS THE BURNER, GRATES & GRIDDLE OPTIONS/LAYOUT? IS THERE AN AIR VENTILATION DEVICE TO REMOVE ODORS FROM FISH, MEAT ETC.WHEN USING THE GRATES/GRIDDLE? THANKS
Asked 2 years ago by CLIFF.
- Answer The dual burner has two gas flames, burns hotter than the other burners -- great for large volume cooking or canning. The layout is four burners with a griddle in the middle, and each burner has a different amount of power -- check the website for details. To eliminate food odors when cooking, you would need a hood or ceiling fan, but the range itself doesn't have one.
  Answered 1 year ago by MountainGirl
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QuestionHow wide is this stove
Asked 2 years ago by reety.
- Answer Hi reety, We appreciate your question about the width measurement of this Samsung range model. The width of this range model measures 29 15/16 inches. Leo
  Answered 2 years ago by Samsung
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Questionhow can i get a operation manual ? How do I set the clock ? What are the symbols on the buttons ?
Asked 2 years ago by tombee.
- Answer Button under the number 9 is what you hit to set the clock
  Answered 2 years ago by Anonymous
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QuestionDoes this stove have a broiler and if so where is it located?
Asked 2 years ago by Anonymous.
- Answer To my knowledge, the stove does not have a broiler.
  Answered 2 years ago by Realdeal1
  Answer this question

Showing 21-40 of 86 questions

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Questions & Answers

Samsung - 6.0 cu. ft. Freestanding Gas Range with 18K BTU Dual Power Burner, WiFi & Self Clean - Black Stainless Steel

Q: QuestionHow do i clean This oven and the stovetop

Q: QuestionCan this range be use with propane?

Q: QuestionHello I keep getting a beep, than a Warm notice on the screen, can you tell me why? Also, I’m trying to hit the SMART controls and nothing is working.

Q: QuestionHow do I get the oven light ?

Q: QuestionDoes this oven have a fan to equally heat contents for baking needs or is it only single direction heat?

Q: Questiondoes this machine come with an lp conversion kit?

Q: QuestionAfter a year of using the oven without any issues, it now emits a strong burning smell during preheating that trips my smoke alarm every time. I have cleaned my oven thoroughly several times. Any ideas on what's wrong?

Q: QuestionDoes this model come with a lp conversion kit

Q: QuestionWhat is the highest oven temperature? Is there a standard high temp or can you get an oven that gets higher temps

Q: QuestionHow does the ingitor work on the eyes. The stove I have now turns the gas on if you just bump the knobs. About killed us a few times. Need something safer

Q: Questioncan this run on a propane tank?

Q: QuestionCan the oven be lit in the event of a power outage?

Q: Questionhi. Can you purchase a grate for the middle and switch it with the griddle

Q: QuestionWhat is the material of the center griddle (e.g. cast iron, non-stick aluminum, or something else)?

Q: QuestionWhat are the dimensions of your 24 " gas ranges?? Need the height, width, and depth of each model! It will be installed in existing cabinets.

Q: QuestionWhen purchasing a new stove and the stove is delivered and to be installed, will Best Buy remove and take away the old stove for disposal? If so, are there additional costs for this service?

Q: QuestionI HAVE 2 QUESTIONS PLEASE EXPLAIN THE DUAL FUEL CAPABILITIES & FEATURES ALSO WHAT IS THE BURNER, GRATES & GRIDDLE OPTIONS/LAYOUT? IS THERE AN AIR VENTILATION DEVICE TO REMOVE ODORS FROM FISH, MEAT ETC.WHEN USING THE GRATES/GRIDDLE? THANKS

Q: QuestionHow wide is this stove

Q: Questionhow can i get a operation manual ? How do I set the clock ? What are the symbols on the buttons ?

Q: QuestionDoes this stove have a broiler and if so where is it located?

Top Rated

QuestionHow do i clean This oven and the stovetop

QuestionCan this range be use with propane?

QuestionHello I keep getting a beep, than a Warm notice on the screen, can you tell me why? Also, I’m trying to hit the SMART controls and nothing is working.

QuestionHow do I get the oven light ?

QuestionDoes this oven have a fan to equally heat contents for baking needs or is it only single direction heat?

Questiondoes this machine come with an lp conversion kit?

QuestionAfter a year of using the oven without any issues, it now emits a strong burning smell during preheating that trips my smoke alarm every time. I have cleaned my oven thoroughly several times. Any ideas on what's wrong?

QuestionDoes this model come with a lp conversion kit

QuestionWhat is the highest oven temperature? Is there a standard high temp or can you get an oven that gets higher temps

QuestionHow does the ingitor work on the eyes. The stove I have now turns the gas on if you just bump the knobs. About killed us a few times. Need something safer

Questioncan this run on a propane tank?

QuestionCan the oven be lit in the event of a power outage?

Questionhi. Can you purchase a grate for the middle and switch it with the griddle

QuestionWhat is the material of the center griddle (e.g. cast iron, non-stick aluminum, or something else)?

QuestionWhat are the dimensions of your 24 " gas ranges?? Need the height, width, and depth of each model! It will be installed in existing cabinets.

QuestionWhen purchasing a new stove and the stove is delivered and to be installed, will Best Buy remove and take away the old stove for disposal? If so, are there additional costs for this service?

QuestionI HAVE 2 QUESTIONS PLEASE EXPLAIN THE DUAL FUEL CAPABILITIES & FEATURES ALSO WHAT IS THE BURNER, GRATES & GRIDDLE OPTIONS/LAYOUT? IS THERE AN AIR VENTILATION DEVICE TO REMOVE ODORS FROM FISH, MEAT ETC.WHEN USING THE GRATES/GRIDDLE? THANKS

QuestionHow wide is this stove

Questionhow can i get a operation manual ? How do I set the clock ? What are the symbols on the buttons ?

QuestionDoes this stove have a broiler and if so where is it located?