Questions & Answers
- Model:
- NX60A6311SG
- |
- SKU:
- 6447868
Highly rated by customers for: Overall Performance, Ease of use, WiFi
Page Showing 61-80 of 95 questions
Q: QuestionHow do you light the oven if the electricity goes out?
Asked by JC.
- A:Answer Use a candle lighter for stovetop
Answered by Chevyguy83
Q: QuestionIs this range compatible or able to be converted to LP gas hookup?
Asked by Mandi.
- A:Answer Yes. LP jets for burners are included.
Answered by Steve
Q: QuestionI need the guest knobs DG9403950 where would I get them at
Asked by Woodbine.
- A:Answer Hi Woodbine. Thank you for reaching out regarding your Samsung - 6.0 cu. ft. Freestanding Gas Range with 18K BTU Dual Power Burner, WiFi & Self Clean on where you can get the gas range knob. Regarding your concern, I suggest you get in touch with our Samsung Parts Team for them to assist you. You can contact them at 800.627.4368, Mon - Fri 9:00 AM ~ 6:30 PM EST. I suggest you check this link for further assistance, https://www.samsungparts.com/PartsList.aspx?Catalog=Parts_and_Accessories&PartSearch=DG9403950 Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144734684 Thank you for being a valued customer of Samsung. Have a great day. ^Camille
Answered by Samsung

Q: QuestionDoes this model have a "pre-heat" option?
Asked by BF.
- A:Answer Hi There, Thank you for contacting us. We're glad you asked if the product has a pre-heat option. Yes, it does have the pre-heat feature. Kindly visit the User's Manual on pages 19-20 and 23-25 for more information: https://downloadcenter.samsung.com/content/UM/202207/20220713101924684/NX60A6311SS_AA_DG68-01340A-03_EN_MES_CFR_220712.pdf Should you need assistance, you may reach us via the following for immediate support: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144806555 Thank you for choosing Samsung. Have a great day! ^Chrystel
Answered by Samsung

Q: QuestionIs there a option to purchase a grate to use instead of the griddle for Model # NX60A6311SS
Asked by PATTY.
- A:Answer No
Answered by Coolmike
Q: QuestionHow can i turn off (or down) the sound the oven makes when it reaches the temp you requested or the timer?
Asked by janet.
- A:Answer Hello janet, Thank you for reaching out and raising your question about your Samsung - 6.0 cu. ft. Freestanding Gas Range with 18K BTU Dual Power Burner, Wi-Fi & Self Clean - Stainless steel. I understand you want to know how to turn off the sound the oven makes when it reached the temperature or the timer you have set. We are here to help. Here are the steps to mute/unmute the range: 1. Press and hold for 3 seconds 2. Press 4 to enter Sound 3. Press 1 or 2 to turn the sound on or off. (1 to on, 2 to off) 4. Press START/SET to save the change. You may refer to this link https://downloadcenter.samsung.com/content/UM/202105/20210525183423589/NX60A6311SS_AA_DG68-01340A-02_EN-MES-CFR_210511.pdf for the user's manual and go to page 30 for the instruction on how to mute and unmute. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144355167. -Noraina
Answered by Samsung

Q: QuestionDoes this model have a Shabbat Mode?
Asked by Sara.
- A:Answer It sure does, Sara! In fact, you can read all about how to use the Sabbath Mode on this model beginning on page 27 of the user manual (https://bit.ly/3zzWxwQ). ^Jecca
Answered by Samsung

Q: QuestionDoes this model have the oven temperature probe to monitor meat temperature while cooking. If so does this display in the smart app?
Asked by Momof5.
- A:Answer Great questions, Momof5! While the SmartThings app is capable of displaying the readings from a temperature probe, this model range does not come with a built in probe. ^Jecca
Answered by Samsung

Q: QuestionWhat are the electric requirements? Is it a 3-prong electric cord?
Asked by Kristine.
- A:Answer Hi there, Kristine! Thanks for asking. According to page 9 of the user manual (https://bit.ly/3zzWxwQ) this model comes with a 3-prong plug. ^Jecca
Answered by Samsung

Q: QuestionCan griddle be used for boiling pot of water for pasta or other?
Asked by Lou.
- A:Answer Thanks for asking, Lou! While the griddle will heat enough to boil water or cook pasta, it is primarily useful for foods normally cooked on a griddle, such as pancakes. ^Jecca
Answered by Samsung

Q: QuestionHi, does it come with a center grate? If not where can I purchase one?
Asked by Rachell.
- A:Answer Thanks so much for asking, Rachell! This model comes with two side grates and a center griddle. If you would like to purchase a center grate, I recommend checking with SamsungParts.com or calling 1-800-627-4368. ^Jecca
Answered by Samsung

Q: Questionare burner bibs available?
Asked by budlar.
- A:Answer I haven’t looked for any yet I just got the ones you have to cut to size off of Amazon
Answered by Samsung
Q: QuestionDoes this model have a pull out drawer on the bottom
Asked by Anonymous.
- A:Answer Yes it has pull out drawer in bottom. The broiler is the oven
Answered by dutch
Q: QuestionDoes it include a propane converter kit?
Asked by Anonymous.
- A:Answer It sure does! In fact, currently all Samsung model gas ranges come with a compatible propane conversion kit. We do recommend using a licensed professional to perform the conversion as there are many risks associated with gas and propane. ^Jecca
Answered by Samsung

Q: QuestionHello , MY stove is installed , Is there a light in the oven to see iwhen food is baking. Geri
Asked by geri.
- A:Answer Yes.
Answered by mvt67
Q: QuestionI see there are two oven racks. How many rack positions are there? Six?
Asked by Spider.
- A:Answer yes 6 it excellent height i placed rack for broiler i was very pleased on steak
Answered by rick
Best-selling ranges
- $699.00$699.00The price was $979.99
- $629.00$629.00The price was $809.99
- $679.99$679.99The price was $929.99
- $999.99$999.99The price was $2,339.99
- $629.99$629.99The price was $854.99
- $1,199.00$1,199.00The price was $1,394.99



































