Questions & Answers

Q: Question2 of the knobs have all ready broken off. How do I get replacements?

Asked 3 years ago by Kayte.

• A:Answer Use Dg94-03955c replacement

  Answered 3 years ago by Anonymous

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Q: QuestionThe knobs have started to break off 2 of the burners. Where do I get replacements. Have only had this 5 months

Asked 3 years ago by Kayte.

• A:Answer Use part# Dg94-03955c

  Answered 3 years ago by Anonymous

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Q: QuestionMy Samsung gas range has been a dream. But recently it sounds like it is burping when the oven is preheating. Is this a concern that needs professional attention?

Asked 4 years ago by Baker75.

• A:Answer Hi Baker75. We really appreciate you sharing your experience with your Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle having sounds during preheating. Thank you for loving the product. Regarding your concern, that noise is normal as the oven is functioning. I suggest you check this link for the normal sounds that the range would have. https://www.samsung.com/us/support/troubleshooting/TSG01110180/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144376865 ^Camille

  Answered 4 years ago by Samsung

  
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Q: QuestionI woke up this morning and the stove is displaying C-72 error message. I unplugged the stove to reset the time but message still there? Help just purchase this stove 3 months ago.

Asked 4 years ago by LO.

• A:Answer Hi LO, We are glad to know that you are interested in our Samsung range. We are happy to receive your question about the Samsung range. Great news, most information codes on a range can be cleared with a reset. However, some error codes may require additional steps to get the problem solved. Please see the below link that might help resolve these inconveniences. (Click Err image): https://www.samsung.com/us/support/troubleshooting/TSG01001948/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/NX60A6111SS/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144244280 Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 4 years ago by Samsung

  
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Q: QuestionCan the grates be washed in a dishwasher? Thanks!

Asked 4 years ago by Poptoh.

• A:Answer Thanks so much for asking, Poptoh! We do not recommend placing the cooktop grates in the dishwasher. However, I can provide this link (https://bit.ly/3ndriVP) that has detailed information on how we recommend cleaning the cooktop and grates. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan you turn the stove/oven off with the wifi if you accidentally leave them on at home?

Asked 4 years ago by Jackie.

• A:Answer I think it only works for shutting the oven off. It won't shut the stove off.

  Answered 2 years ago by Anonymous

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Q: QuestionA apple pie went over in my oven and it got down in the side opening It started smoking bad I turned the oven off and now it won’t turn on ? Could the sticky apple juice have gotten into the area where the gas is lit ? Or is there an automatic turn off

Asked 4 years ago by PJ.

• A:Answer Hi there PJ! We're sorry to hear about the trouble you're experiencing with your range. While it is likely that the pie has caused the oven to stop heating, a certified technician would need to inspect the unit to be sure. I recommend using this link (https://bit.ly/2ZOyjDe) to locate an authorized servicer near you. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionI use liquid propane do I need anything special to install in my house

Asked 4 years ago by Chris.

• A:Answer Great question, Chris! This gas range comes set up to use natural gas. However, it does also come with an LP (liquid propane) conversion kit. This kit includes everything needed to convert the range to use propane. Samsung does recommend using a licensed professional to perform the conversion due to the many risks associated with gas and propane. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this stove have a self cleaning oven

Asked 4 years ago by Anonymous.

• A:Answer Thanks so much for asking! This model does not have a self clean feature. However, we have included recommended steps on how to clean the oven beginning on page 32 of the user manual (https://bit.ly/3Ch5ddh). ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhere is the broiler located

Asked 4 years ago by Lola.

• A:Answer Thanks so much for asking, Lola! To help with this, I'm providing this link (https://bit.ly/3Ch5ddh) to the user manual for this model. Page 14 has a diagram of all the parts of the range. The broiler burner is labelled as number "07". ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes it come with hook up to gas line?

Asked 4 years ago by Anonymous.

• A:Answer I'm happy to help with this! First, I'm providing this link (https://bit.ly/3yOfhIE) to the installation manual for this model. Page 10 has detailed information about what is included with the range, as well as what things you'll need. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questiondoes it have a self cleaning oven?

Asked 4 years ago by paul.

• A:Answer Hello paul, this model range (NX60A6111SS) does not offer the self cleaning feature. We manufacture many different ranges with different features. Please visit your local home improvement store or our website Samsung.com to ensure you get the best range for your home. Thank you for choosing Samsung. ^Lena

  Answered 4 years ago by Samsung

  
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Q: QuestionWhere can I find replacement knobs for this model? Samsung site does not recognize this model number.

Asked 4 years ago by Benji.

• A:Answer Use Dg94-03955c replacement

  Answered 3 years ago by Anonymous

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Q: QuestionIs this oven Teflon/PTFE/PFOA/PFC free?

Asked 4 years ago by Mstobye.

Q: Questiondoes this range include a conversion kit for propane?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle - Black

• A:Answer It sure does! In fact, currently all Samsung gas model ranges come with a compatible LP (liquid propane) conversion kit. However, Samsung does recommend using a licensed professional to perform the conversion as there are many risks associated with gas and propane. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow do I turn off the sound when the temperature is reached its way to loud and wakes up my kid.

Asked 4 years ago by Yaakov.

• A:Answer Hello, here is a link to the user manual on page 29 to support your concerns on muting the alarm sounds with the range (https://bit.ly/3Cqgys4). We thank you for being a Samsung customer. ^Lena

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes best buy sell stoves that used butane gas?

Asked 4 years ago by Anonymous.

• A:Answer No

  Answered 3 years ago by BillyVerified Purchase

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Q: QuestionThe clock will no longer sync to cell using Smart things or allow me to reset manually. I tried to sync then tried to set it manually per the manual. After pressing the clock on the range, the time only allows me to go up to 5. I am connected to wifi

Asked 4 years ago by DACleve.

• A:Answer Hi there DACleve! To help with this, I recommend reaching out to our dedicated SmartThings team at 866-813-2404. This team will be able to troubleshoot the connection issues you're having, as well as assist you with getting your clock set and synced the way you want it. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan this range be converted to liquid propane and if yes what conversion kit is needed?

Asked 4 years ago by Dawn.

• A:Answer Ask best buy I believe everything for conversion for the stove it's self is included.

  Answered 4 years ago by JoJoVerified Purchase

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