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Greetings! We understand how frustrating it feels to put care into a meal and see the top brown too fast while the bottom barely warms. Let us help. I have shared a Samsung link below that will help with your experience. The link has hyperlinks that you can use to schedule an appointment if needed. Samsung oven temperature issues: https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well Should you need more assistance with your range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1152013533 to help our team pull up your information. Leo
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