“We bought this same model in 2020 and it had 5 Element Cooktop- One Triple Element (6"/9"/12"), One Double Element (6"/9"), Two Single Elements (6"), Warming Center Now it only has 4 without the triple or double elements. Why was the cooktop changed?”
1-1 of 1 Answer
Hi there, Thank you for reaching out with your observation about the cooktop configuration on your Samsung NE63T8911SS range. I understand the importance of having a cooktop that meets your needs, especially if you're accustomed to the features of a previous model. The cooktop design and configuration may have been updated to align with evolving customer preferences, advancements in technology, or changes in production standards. While the current model features four elements, each designed for efficient and versatile cooking, it no longer includes the triple or double elements present in the 2020 version. These updates aim to enhance functionality while catering to broader use cases. For details on the current cooktop configuration and how to maximize its performance, please refer to pages 25 through 27 in the user manual. User Manual: Samsung NE63T8911SS Manual https://downloadcenter.samsung.com/content/UM/202311/20231122161711134/01._FULL_NE63T8911SS_NE63T8911S-04_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147709986) to help our team gather your information. Have a great day. ^Charles
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