Questions & Answers

Q: Questiondoes it need a vent? or can it use a telescoping down draft?

Asked 1 year ago by karen.

• A:Answer Hi Karen, We would love to provide details to your question about this Samsung range model. If your kitchen is not well-vented, then a range hood or an over-the-range microwave is recommended to remove heat, steam, and cooking odors from the kitchen area. This range model is not equipped with a telescoping downdraft system. Samsung at this point does not produce a telescoping downdraft system, you may have to look for a compatible brand to work with this Samsung range model. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionHow deep is the storage drawer?

Asked 1 year ago by Pete.

• A:Answer All the way. The door is having a problem shutting which affects cooking and might be a design flaw.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: Questioncan you open the oven doors seaperatly?

Asked 1 year ago by jo.

• A:Answer The top part of the door can be lowered/opened or the whole door can be lowered/opened. That's why there is only one handle. You can cook with different temperatures in the two sections after inserting a dividing plate. This video shows how the doors work at minute 21. https://www.youtube.com/watch?v=4uqsJumVZaU

  Answered 1 year ago by JeffVerified Purchase

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Q: QuestionI have read that the baking is uneven and will leave items under-baked. But, the reviews were old and may have been referencing the older dual door model and not the newer one (Samsung NE63T8951SS). Does anyone know if the baking problems were fixed?

Asked 1 year ago by Dennis.

• A:Answer Hi Dennis, Yes, it has been addressed, and this range has no known issues. Should you need any assistance or have any questions, please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number (1146836508) to help our team pull up your information. Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionCan wifi on this range be disabled? Will all the settings be accessible and work without wifi?

Asked 1 year ago by LongTallSally.

• A:Answer Hi there, Yes, the wi-fi can be turned off. You can operate this range manually; it doesn't need to be connected to the internet to function. I have shared the manual with instructions on turning off the wi-fi feature. Please read page 55: User manual: https://downloadcenter.samsung.com/content/UM/202311/20231122162142443/O_01._NE9000T_NE63T8951SS_AA_04_EN.pdf Have a great day! Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this come with stainless steel backsplash? I saw a video where the buyer indicated that it came with the Range. The video was 2 years old.

Asked 2 years ago by Thelma.

• A:Answer No it didn't. However, this would be an amazing feature. A cover for the top when not in use that lifts up to a backsplash while cooking!

  Answered 2 years ago by ElleVerified Purchase

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Q: QuestionDoes this oven come with steam cooking?

Asked 2 years ago by MaRz.

Q: QuestionCan you switch oven between convection and standard baking?

Asked 2 years ago by Michael.

• A:Answer The top oven alone can only do convection baking. The bottom and entire oven can use either convection or standard baking.

  Answered 2 years ago by CntrydocVerified Purchase

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Q: QuestionDoes this range come with a cord for plugging it in and is it a 3 or 4 prong plug

Asked 2 years ago by jim.

• A:Answer Yes, it comes with a cord that is a 40-amp, 110V plug, 3-wire. You can download both the User Guide and Installation Guide on the Samsung website in the Documents section.

  Answered 2 years ago by cjkeeVerified Purchase

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Q: QuestionHow long can I cook continuously on one burner? Can I cook on 7-8 power setting for 3 hours non-stop? Will this cause any burner discoloration or damage?

Asked 2 years ago by AnnB.

Q: QuestionWhere do I apply for the free induction cookware that was offered?

Asked 2 years ago by Ovenconundrum.

• A:Answer Dear Valued BestBuy Client, Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to confirm the promotion for the free induction cookware offered. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionHow much space between the wall and the unit is required for installation or does this sit flush against the back wall?

Asked 2 years ago by jackmorg.

• A:Answer It hits flush to the back of the wall. Don’t forget you’ll probably need to invest in a backsplash.

  Answered 2 years ago by TracieHVerified Purchase

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Q: QuestionHow much weight can the top withstand? I have a 24 qt pot for large family cookouts.

Asked 3 years ago by HealthyCooking11.

Q: QuestionHi, what is the noise level i(in DB) when the oven(s) are used, how many DB when the cooking top(s) are used and how long are ANY fans running at what DB AFTER cooking/baking has been finished?

Asked 3 years ago by HomeMeals.

• A:Answer Although I do not have a dB meter, my estimate is that it is less than 15. We do not find it as loud as our standalone air fryer. The fans are set to temperature, not a clock. There is no other answer to the second part of your question.

  Answered 3 years ago by DisappointingSynch

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Q: QuestionWhat are the actual sizes of the magnets used? I understand that the circles on top do not represent the actual magnet size. Thank you

Asked 3 years ago by needtoknow6.

Q: QuestionDoes this range come fitted with a 3 pin 🔌 plug or is it setup for hardwire installation. I see another question asking but it doesn’t specify whether it comes fitted with a plug ?

Asked 3 years ago by Dex1.

• A:Answer The unit does not ship with the external wiring. There is a junction box inside the rear where separately sold wiring is connected. You could "hard wire" with the appropriate fittings (conduit, etc.) Otherwise, the external wiring (not supplied) is, of course, a heavy duty 3-prong wiring set.

  Answered 3 years ago by DisappointingSynch

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Q: QuestionDoes the installation require a 220 three pronged outlet or can it be hardwired into 220 power in the wall?

Asked 3 years ago by Surfghost.

• A:Answer Both

  Answered 3 years ago by DisappointingSynch

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Q: QuestionThe picture shows a roller glide rack in the lower oven. 1. Can it be used in the upper oven instead? 2. Can we purchase another roller glide rack for the upper oven?

Asked 3 years ago by Glidingrack.

• A:Answer Hi, Glidingrack. Glad you asked about the range gliding rack and if this can be used on the lower rack. We recommend using the gliding rack for the upper oven and the wire rack for the lower oven. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes the induction cooktop portion also include a timer?

Asked 3 years ago by Linda.

• A:Answer Hi Linda, Thank you for bringing this to our attention. We appreciate your query concerning if the induction cooktop includes a timer. To answer your question, it does have a kitchen timer. Kindly visit the User's Manual on pages 33 and 51 for detailed information: https://downloadcenter.samsung.com/content/UM/202107/20210716111329169/NE9000T_NE63T8951SS_AA-02_EN-MES-CFR_210702.pdf You may also visit our website under "Specs" for your reference: https://www.samsung.com/us/home-appliances/ranges/electric/6-3-cu--ft--smart-slide-in-induction-range-with-flex-duo---smart-dial---air-fry-in-stainless-steel-ne63t8951ss-aa/#specs Should you need assistance, you may reach us via the following for immediate support: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144804825 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 3 years ago by Samsung

  
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