A:AnswerHi,
This is very interesting. Thank you for bringing it to our attention.
We appreciate that you raised this question regarding the range.
The Virtual Flame is only for the biggest burner; the other burner will be identified by the knobs corresponding to the burners.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144839107) to help our team pull up your information.
Have a great day.
^Charles
A:AnswerHello Jack,
Glad you asked!
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
You may also click the link below should you wish to purchase this unit.
https://www.samsung.com/us/home-appliances/ranges/electric/6-3-cu--ft--smart-slide-in-induction-range-with-flex-duo---smart-dial---air-fry-in-black-stainless-steel-ne63t8951sg-aa/
Thank you!
-Angelica
A:AnswerI'm so glad you asked, Chilly! I actually have this link (https://bit.ly/3k54rtD) that has everything you need to know about cleaning and maintaining your oven. ^Jecca
A:AnswerHi Gecko! I'm happy to help with this. I have this link (https://bit.ly/3fPyiUk) to the installation manual for this model. Page 2 has a very detailed diagram showing all the necessary dimensions to properly install this model. ^Jecca
A:AnswerGreat question, JB1115! The control lock feature on this model only locks the control panel, preventing buttons from being pressed. This does not disable the cooktop knobs. ^Jecca
A:AnswerThere is a vent in the back on the top surface. Above that you need a vent hood. Induction ovens have a long lead time and are becoming very popular now.
A:AnswerGreat question, Weld! The full dimensions I have for this model (29 15/16" W x 36" - 36 3/4" (Adjustable) H x 28 11/16" D) include all attached parts, such as handles and knobs. Generally this is the case, unless it is specified that the dimensions do not include a specific part. ^Jecca
A:AnswerHi There,
Yes, this range model has the simmer control function.
I have shared the manual for the detailed instructions about the "Induction simmer control" on page 25. Kindly turn to page 30 about the "Suggested settings for cooking specific foods" for the cooking guidelines.
User's manual:
https://downloadcenter.samsung.com/content/UM/202211/20221125145935866/NE9000T_NE63T8951SS_AA-03_EN_MES_CFR_221123.pdf
Have a great day!
^Chrystel
A:AnswerThat would be a question for Samsung directly. I doubt you will find them helpful answering a question related to product lifetime, if they even know.
I got the 3 year extended warranty to address this issue, especially since the technology is so new.
A:AnswerYou need an electrician to install a special wire and 220V 4 prong outlet. I just had this done. And I had a plumber push the gas pipe back into the wall and plug it up so the stove would sit flush against the wall.
A:AnswerI'm so glad you asked, DM6366! To answer this, I'm providing this link (https://bit.ly/3AoJyj3) to the user manual for this model. Page 23 has a great diagram that shows all the sizes and wattages for each burner. ^Jecca
