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Hi Landy, Thank you for reaching out to us. Let us extend our help by providing the details you need for your range. Below is a guide to help with unlocking the oven door and what to do with the error message that shows on the range. Please turn to pages 27 (How to unlock the Oven) and 63 (Information codes) of the user manual. User manual: https://downloadcenter.samsung.com/content/UM/202502/20250214164150842/O_IB_FULL_NE5000A_NE63A6751-04_AA_EN.pdf Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151764448) when you message us so our team can retrieve your information. Thank you. Nicole
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