A:AnswerHi BigD,
Thank you for asking about the website where you can purchase a new oven rack for your Samsung range.
I highly recommend visiting this link: http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DA97-17376B.aspx.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144788228
Thank you for choosing Samsung!
^Rainly
A:AnswerHi Rory,
We appreciate your question about the front left surface element.
Yes, the front left element can be independently used for a 7-inch sized pot. Please refer to pages 23 - 24 of the user manual I have shared below for the steps and the knob to use for the front left element.
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144921763 and it will help our team pull up your information.
Leo
A:AnswerHi Door (Linda),
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo™, No-Preheat Air Fry & Griddle - Stainless steel
The depth of the range with the oven door fully open is 49 1⁄4 inches. I have shared the installation guide link below. Please access the link and turn to page 1 for the complete dimension of the range.
https://downloadcenter.samsung.com/content/EM/202103/20210317173816090/Install_NE63A6711_DG68-01359A-00_EN-MES_210104.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144528261
Leo
A:AnswerHi Cass,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo™, No-Preheat Air Fry & Griddle - Stainless steel.
Yes, you may use a flat bottomed water canner on the cooktop. I have shared a Samsung link below. Please go through the link as there are important reminders to prevent damage to the cooktop.
https://www.samsung.com/us/support/answer/ANS00085246/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144518252
Leo
A:AnswerHi Natalie.
Thank you for reaching out regarding your Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo™, No-Preheat Air Fry & Griddle regarding California’s Proposition 65 Warning. Regarding your concern, and for the full details, please go to this website, Cancer and Reproductive Harm - www.P65Warnings.ca.gov.
I suggest you check this link to your user manual for further assistance. Please go to page 6.
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144395120
^Camille
A:AnswerHello.
Thank you for reaching out regarding your Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo™, No-Preheat Air Fry & Griddle if you can use cast iron frying pans. Regarding your concern, your cooktop is ceramic; we do not recommend you use an iron cast frying pan.
I recommend you check your user manual for further assistance. Please go to page 27.
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144349892
^Camille
A:AnswerThe soft close feature is for the whole oven so when you try to slam it the door stops and slowly closes the last 5 inches. If you try to quickly close the top oven it does not stop but it is very cushiony when closing so it's not like you can just slam it closed. I hope this helps.
A:AnswerHi Kpark.
Thank you for reaching out regarding your Samsung - 6.3 cu. ft. Smart Freestanding Electric Range with Flex Duo™, No-Preheat Air Fry & Griddle on how I set Broil to High. I am sorry to learn you have a hard time doing it. Regarding your concern, here are the steps.
How to set the oven for broiling
1. Press Broil once for Hi or twice for Lo.
Use Lo to cook foods such as poultry or thick cuts of meat thoroughly without over-browning them.
2. To start broiling, press START/SET.
Broil one side until the food is browned. Turn over and broil the other side.
3. Press OFF/
Here is a link to your user manual for further assistance. Please go to page 40.
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144324371
^Camille
A:AnswerIm not sure the measurements but it has adjustment screws on the bottom of the legs to raise it or lower it. We had to pull it out a couple times to get it flush but it was easy.
A:AnswerHi AppleLane.
Glad you asked about the oven interior dimension. The dimension would be 24 13/16 inches by 22 7/16 inches by 19 3/4 inches.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
A:AnswerYes you can assume the same. It also depends on how “wet” the batter is. If it’s thick it might still work and you can add foil to one of the over racks below to keep your oven clean.