“about every 15 minutes or so the screen goes black but the audio still plays, all sleep and snooze settings are set to the OFF Position, this TV is only 4 weeks old, any suggestions? Thanks,”
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Hi Steve, I'm sorry to see you are having issues with your TU7000 screen going black while your audio still plays. So that we can better assist you, please reach out to Samsung Support at: ― Phone: 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week ― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Val
Sorry, there was a problem. Please try again later.Unplug it from the wall (it should be plugged directly into the wall by the way, not a three way or other multi plug device.) then plug it back in after a few minutes. This will reboot the motherboard. I got this advice from a TV repairman (saved us a fortune) and it fixes ours every time when our sound goes out on our Sony. We have to do this about twice a month. It's worth it because we really like the TV. If your plug is like a power supply cord make sure the other end of the cord is plugged snugly going directly into the TV also. You can also make sure it has all the most recent updates since these TV's are like a computer you have to treat it like one. Sometimes that gets rid of glitches too. Hopefully it works for you also.
Sorry, there was a problem. Please try again later.I have only had this issue when changing the channels too fast. I would turn the TV off and turn it on again and that corrected my issue. Hope this is helpful.
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