Questions & Answers

Q: QuestionCan I customize the frame around the TV?

• A:Answer Yes, you can customize the frame with magnetic bezels in a variety of colors and finishes, such as teak, brown, white, and metallic gold.

Q: QuestionHow does the motion sensor work on this TV?

• A:Answer The motion sensor detects when someone enters the room and turns the screen on, displaying artwork. It turns off when the room is empty to save energy.

Q: QuestionWhat is the refresh rate of this TV?

• A:Answer The refresh rate of the TV is 120Hz.

Q: QuestionWhat type of display does this TV have?

• A:Answer This TV has a QLED display with a matte finish.

Q: QuestionHow does Art Mode work on this TV?

• A:Answer Art Mode transforms the TV into a piece of art when not in use. You can choose from thousands of pieces in the Art Store, enjoy a free rotating selection, or upload your own artwork and photos.

Q: QuestionWhat is Samsung Vision AI?

• A:Answer Samsung Vision AI is an AI processor that enhances picture and sound quality, upscales content to stunning resolution, and allows for interactions like real-time subtitle translations and control with a Galaxy Watch.

Q: QuestionWhat's the difference between this model and the 2024 model (LS03D)?

Asked 7 months ago by Anonymous.

• A:Answer Great question. Processing & Picture: Both deliver stunning QLED picture, but the 2025 Frame TV features our NQ4 AI Gen2 Processor for an extra-enhanced picture and adds Color Booster Pro for even richer, more lifelike colors. Motion & Gaming: The Frame 2025 offers smoother motion (up to 144Hz) and adds AI Auto Game Mode for genre and scene-optimized performance. Audio: Similar specs, but 2025 Frame further enhances voice clarity with Active Voice Amplifier Pro. Design & Connectivity: Design remains iconic, but 2025 Frame adds more personalized smart features through Samsung Vision AI. Smart: 2025 Frame TV brings Samsung Vision AI, adding real-time translation, home insights, gesture controls, and even AI-powered custom wallpapers. ~ Samsung Specialist

  Answered 7 months ago by Samsung

  
  Helpful (6)Unhelpful (0)ReportAnswer this question

Q: QuestionI want to watch 2 baseball games simultaneously. Does this have Picture in Picture capability?

Asked 7 months ago by Phillyfan1.

• A:Answer Hi Phillyfan1 - PiP (Picture-in-Picture) is part of our Multi View feature, which lets you watch two content sources at once. You can display a primary source, such as YouTube or a Blu-ray player, while also casting your phone screen in a smaller window. You’ll have the option to place the smaller window in any corner of the screen and move it later if preferred. Multi View does not support viewing two HDMI inputs at once. ~ Samsung Specialist

  Answered 7 months ago by Samsung

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the one connect cable length from the TV to the one connect box?

Asked 2 months ago by Anonymous.

• A:Answer The One Invisible Connection Cable included with The Frame TV is 5m (16.4 ft) in length. ~ Samsung Specialist

  Answered 2 months ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: Questiondoes it come with a frame color selection? magnetic? is bronze an available color? do i need other accessories for the installers to install it? i want to purchase a sound bar also

Asked 3 months ago by BaDoo.

• A:Answer BaDoo - The Frame TV comes with a black frame, which cannot be removed. The Customizable Bezels sold separately are attached directly on top of the black frame and come in Sand Gold (Metal), Modern Brown, Modern Teak, & Modern White. For information on professional TV setup and connection services, visit your local Best Buy store or check here: https://www.bestbuy.com/site/tv-home-theater-services/tv-connect-setup/pcmcat1547141555465.c?id=pcmcat1547141555465 ~ Samsung Specialist

  Answered 3 months ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the picture frame included in the cost? If not, where can I purchase a frame?

Asked 3 months ago by Laura.

• A:Answer Laura - The Frame TV comes with a black frame, which cannot be removed. The Customizable Bezels sold separately are attached directly on top of the black frame and come in Sand Gold (Metal), Modern Brown, Modern Teak, & Modern White. You can find these on Best Buy's website. ~ Samsung Specialist

  Answered 3 months ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this TV be mounted on a stone fireplace?

Asked 3 months ago by SI.

• A:Answer I hope this helps. You'd probably be better off with The Frame Pro as this version connect box uses a wire, whereas the pro version uses a connect box that works wirelessly.

  Answered 3 months ago by WilliamKVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow many bezzles are included with this tv

Asked 1 day ago by Anonymous.

• A:Answer The Frame TV is designed to be displayed with its built-in black bezel, which is not removable. Customizable Bezels, sold separately, are designed to attach directly over the black bezel. These magnetic frames are available in Sand Gold (Metal), Modern Brown, Modern Teak, and Modern White. ~ Samsung Specialist

  Answered 6 hours ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the wall mount pull out and turn with a range of motion?

Asked 1 month ago by Rosie.

• A:Answer Rosie - The Slim Fit Wall Mount will allow you to tilt the angle of your TV up to an additional 10-15 degrees. ~ Samsung Specialist

  Answered 1 month ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this TV mount to an existing wall mount or do you have to use the one that comes with the TV.

Asked 2 months ago by Anonymous.

• A:Answer We used our existing

  Answered 1 month ago by ColleenBVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this tv come with a thin film screen protector that needs to be peeled off before viewing?

Asked 2 months ago by D.

• A:Answer No

  Answered 1 week ago by WilliamW

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan it be on a wall swivel mount above a fireplace? If the swivel mount is recessed so the tv is flush with the wall, is there anything to grab onto to pull the tv away from the wall?

Asked 2 months ago by ChrisL.

• A:Answer ChrisL - Please allow us the opportunity to better assist with this by contacting Samsung Support at 1-800-SAMSUNG. We’re available daily from 8AM to 12AM EST, or you can chat with us at https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 2 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this TV be mounted vertically with the provided mount? Does this TV have standard USB and HDMI inputs?

Asked 2 months ago by Allen.

• A:Answer Allen - Please allow us the opportunity to better assist by contacting Samsung Support at 1-800-SAMSUNG. We’re available daily from 8AM to 12AM EST, or you can chat with us at https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 2 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow does the sound work with The Frame Series TV’s ?

Asked 2 months ago by Gary.

• A:Answer Hi Gary - The Frame TV has 40-Watt 2.0.2 Channel internal audio, built-in Dolby Atmos, and OTS (Object Tracking Sound) which utilizes strategically placed speakers to place sounds exactly where they appear on-screen and optimizes sound based on each scene. ~ Samsung Specialist

  Answered 2 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question