“I just bought this television yesterday and tried to watch Mandalorian on Disney+ in 4k. The picture is awful, all of the images seem to lag. Now i switched to Netflix and the picture seems great. Does the 60hz refresh rate not allow 4k streaming?”
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I had a similar experience. I was able to improve the image quality of 4k content from netflix and disney+ by changing the picture settings. This is what worked for me. I went into the settings under "Picture" and changed picture mode to Movie. Then I went into "expert settings" and changed "picture clarity settings" to off.
Sorry, there was a problem. Please try again later.Hi Ricardo! First, ensure your TV is updated to the latest firmware: Home > Settings > Support > Software Update. If your TV is up to date, try uninstalling and reinstalling your Disney+ app. If the issue persists, please reach out to Samsung Support at: ― Phone: 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week ― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Gina
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