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Hi Smith, We appreciate your feedback regarding parts missing from your DU7200 TV. If purchased brand-new and unopened, please contact Samsung Customer Support, and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner. You can reach us at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also reach us via LiveChat by visiting the ‘Support’ link on our website. ~Samsung Advisor
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