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Hi, We appreciate you sharing your experience with Samsung’s DU7200 TV. As your unit was purchased in open-box condition, we recommend contacting Best Buy directly for support with your purchase. Once your issue is resolved, please know we’re here to help with setup, features, or any questions you may have. Call us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or visit the ‘Support’ link on our website to connect with a LiveChat agent. ~ Samsung Advisor
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