“Hi, I am unable to get by Apple TV to turn on HDR mode with this TV. I switched the HDMI port to HDR in expert settings in the Samsung. But still no luck. It worked fine on my Sony 900E. Could it be the HDMI Port I am using (No. 3) does not allow HDR?”
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I swapped my HDMI cable to a shorter (15') amazon basics cable and this solved my HDR issues. cables 20' and longer tend to have issues. Quality of the cable matters as well.
Sorry, there was a problem. Please try again later.I had an issue with my Apple TV when I upgraded the unit to the 4K cable unit. I had to upgrade my HDMI cable and now it works fine. I am not sure if that will help you with your issue but if you may want to consider using a high-end HDMI. This is what I used: 4K Ultra HD HDMI Cable by MINC - High Speed HDMI 2.0 Supports 4K 60hz 4 4 4 hdr, Deep Color, 1080p 240hz, 3D 120hz, HDCP 2.2 and ARC - 26AWG and CL3 Rated.
Sorry, there was a problem. Please try again later.Hi AndreDarryl, we understand your concerns with the TV. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt
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