Questions & Answers

Q: QuestionWhat kind of processor does this Samsung TV use?

• A:Answer It uses the NQ4 AI Gen3 Processor, powered by 128 neural networks, to enhance picture and sound quality and upscale content to 4K resolution.

Q: QuestionHow does the motion sensor work on this TV?

• A:Answer The motion + brightness sensor detects when someone enters the room and turns the screen on, displaying artwork. It turns off when the room is empty to save energy, and adjusts brightness and color temperature based on ambient light.

Q: QuestionHow many HDMI inputs does this TV have?

• A:Answer This Samsung TV has 5 HDMI inputs.

Q: QuestionDoes this Samsung TV come with a wall mount?

• A:Answer Yes, a Slim Fit Wall Mount is included with the TV, allowing you to mount it flush against the wall like a piece of art.

Q: QuestionWhat is special about the display on this Samsung TV?

• A:Answer This TV features a matte display that enhances the texture of artwork and minimizes reflections, making it ideal for displaying art and watching movies in bright rooms.

Q: QuestionWhat is the refresh rate of this Samsung TV?

• A:Answer The refresh rate is 120Hz.

Q: Questionwhat are the outlet requirements for this? I assume it has to have a recessed outlet for the plug? Where should you position the electrical for minimum projection?

Asked 5 months ago by Jason.

• A:Answer Hi Jason - The Frame Pro uses two cables – one connects to the Wireless One Connect Box, and one directly powers the TV. Both must be plugged in for power. The Wireless One Connect uses a USB-C to USB-C cable with a power adapter and should be placed in the same room as the TV (10m range). The TV uses a 2-pin, non-polarized power cord, like most Samsung TVs. If your outlet is directly behind the TV, consider using a recessed outlet box, as the Slim Fit Wall Mount is designed to sit flush. Please note that the included cables are not in-wall rated, so they should not be routed through the wall. If your outlet is located elsewhere, you can plug in the TV like any standard setup. You may also want to check out the Installation Guide, which walks through setup and mounting tips: https://downloadcenter.samsung.com/content/EM/202504/20250407034616001/BN68-21917B-00_IG_LS03FW%20Round%20Feet%2065inch_ZA%20ZC_L02_250224.0.pdf If you have any other questions, Samsung Support is happy to help. You can reach us at 1-800-SAMSUNG (available daily from 8 AM to 12 AM EST) or connect with us via live chat at Samsung Support: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 5 months ago by Samsung

  
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Q: QuestionCan the 2025 Frame Pro 75" TV be mounted on a 2024 Frame 75" TV mount (the mount that came with the 2024 Frame 75" TV) we already have on the wall for our 2024 TV ?

Asked 5 months ago by DonM.

• A:Answer DonM - Yes, The Frame Pro and Frame TV (2025 - LS03FA / 2024 - LS03D) all utilize the same SlimFit Wall Mount. ~ Samsung Specialist

  Answered 5 months ago by Samsung

  
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Q: QuestionCan this TV be used with an extended mount?

Asked 7 months ago by Anonymous.

• A:Answer The 75" Frame Pro can utilize any type of universal wall mount that supports a VESA pattern of 400mm x 400mm. ~ Samsung Specialist

  Answered 7 months ago by Samsung

  
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Q: QuestionWhat power /cable is needed & need installation instructions

Asked 6 days ago by Pb.

• A:Answer Pb - So that we can better understand and assist with this, please reach out to Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 5 days ago by Samsung

  
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Q: Questiondoes best buy provide haul away of old tv

Asked 1 month ago by Anonymous.

• A:Answer If you’re looking for haul-away services for TVs or appliances, please visit your local Best Buy or see the full service details here: https://www.bestbuy.com/site/recycling/tv-appliances-haul-away/pcmcat174900050009.c?id=pcmcat174900050009 ~ Samsung Advisor

  Answered 1 month ago by Samsung

  
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Q: QuestionSo the only hole behind the TV needs to be a recessed outlet? I keep wondering why when I look at this TV it suggests a Sanus - TV Media In-Wall Box W/ Power Supply Kit - 9" ??? if the wireless One Connect Box can be placed anywhere in the room?

Asked 3 months ago by SusanV.

Q: QuestionHow do you connect a soundbar mounted underneath the tv?

Asked 3 months ago by AVtech.

• A:Answer Hi BART - For information on professional TV setup and connection services, visit your local Best Buy store or check here: https://www.bestbuy.com/site/tv-home-theater-services/tv-connect-setup/pcmcat1547141555465.c?id=pcmcat1547141555465 ~ Samsung Specialist

  Answered 3 months ago by Samsung

  
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Q: QuestionHi, Can this TV work in a 220v/50cycles area with a Stepdown transformer or no transformer at all ? Besides, do I need two Picture Frame spealkers. For Stereo ? Thanks for your early reply.

Asked 3 months ago by Angela.

• A:Answer Angela - We’d like the chance to assist you further. Please contact Samsung Support at 1-800-SAMSUNG (available daily from 8 AM to 12 AM EST) or connect with us via live chat at Samsung Support: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 3 months ago by Samsung

  
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Q: Questionwhat are the dimensions of the Wireless One Connect Box (H x W x D)

Asked 5 months ago by Livingstone.

• A:Answer Livingstone - The Wireless One Connect Box dimensions for The Frame Pro TV are 11.6” x 1.5” x 5” (WxHxD). ~ Samsung Specialist

  Answered 5 months ago by Samsung

  
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Q: QuestionDoes this model also have the anti-reflection matte finish?

Asked 5 months ago by RJM440.

• A:Answer RJM440 - Yes, The Frame and The Frame Pro both feature our Anti-Reflection with Matte Display. ~ Samsung Specialist

  Answered 5 months ago by Samsung

  
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Q: QuestionHow does this plug in behind the TV w/o making the TV stick out off the wall. Do I need to change out the outlet? Too bad this still requires a One Box. That's disappointing.

Asked 6 months ago by SusanV.

• A:Answer Hi Susiev - The Frame Pro uses a 2-pin, non-polarized power cord, like most Samsung TVs. If your outlet is directly behind the TV, consider using a recessed outlet box, as the included Slim Fit Wall Mount is designed to sit flush to your wall. Please note that the included cables are not in-wall rated, so they should not be routed through the wall. If your outlet is located elsewhere, you can plug in the TV like any standard setup. You may also want to check out the Installation Guide, which walks through setup and mounting tips: https://downloadcenter.samsung.com/content/EM/202504/20250407034616001/BN68-21917B-00_IG_LS03FW%20Round%20Feet%2065inch_ZA%20ZC_L02_250224.0.pdf If you have any other questions, Samsung Support is happy to help. You can reach us at 1-800-SAMSUNG (available daily from 8 AM to 12 AM EST) or connect with us via live chat at Samsung Support: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 6 months ago by Samsung

  
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Q: QuestionIf the TV is plugged into an outlet directly behind the TV, will it still fit flush against the wall or is a different wall mount required and the TV will not be flush and thus stick out some?

Asked 6 months ago by JKM.

• A:Answer JKM - The Frame Pro uses a 2-pin, non-polarized power cord, like most Samsung TVs. If your outlet is directly behind the TV, consider using a recessed outlet box, as the included Slim Fit Wall Mount is designed to sit flush to your wall. Please note that the included cables are not in-wall rated, so they should not be routed through the wall. If your outlet is located elsewhere, you can plug in the TV like any standard setup. You may also want to check out the Installation Guide, which walks through setup and mounting tips: https://downloadcenter.samsung.com/content/EM/202504/20250407034616001/BN68-21917B-00_IG_LS03FW%20Round%20Feet%2065inch_ZA%20ZC_L02_250224.0.pdf If you have any other questions, Samsung Support is happy to help. You can reach us at 1-800-SAMSUNG (available daily from 8 AM to 12 AM EST) or connect with us via live chat at Samsung Support: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 6 months ago by Samsung

  
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Q: QuestionDoes the TV come with the frames or are they purchased separately?

Asked 6 months ago by Anonymous.

• A:Answer Customizable Bezels are separately sold and available in Sand Gold (Metal), Modern Brown, Modern Teak, and Modern White. ~ Samsung Specialist

  Answered 6 months ago by Samsung

  
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