A:AnswerHello Susan1965, thanks for asking! If your wireless charging pad and phone do not seem to connect, you may need to disconnect any accessories. ^Elizabeth
A:AnswerHi. I apologize that this has been a less than ideal experience. We would be happy to assist you with this. Please reach out to us at 1-800-Samsung. ^Kayla
A:AnswerHello Colly, great question! If your wireless charging pad and phone do not seem to connect, just remove any cases, skins, or protectors from your phone.any cases, skins, or protectors from your phone. ^Elizabeth