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Greetings, We know how important it is to have a reliable appliance at home. Let us help you with your refrigerator. Here is a link to the user manual; kindly go to page 70 to help you resolve the issue of your freezer. User manual. https://downloadcenter.samsung.com/content/UM/202504/20250411093919642/FDR_RF8000B_DA68-04402B_EN_MES_CFR_250403.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1151409053) to help our team pull up your information when you message us. Thank you. -Ricardo
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