Questions & Answers
- Model:
- RF24BB69006M/AA
- |
- SKU:
- 6493504
Q: QuestionWhat type of cleaner is recommended for the glass and screen?
Asked by Screen.
- A:Answer Hi there, Let us provide the details you need about the recommended type of cleaner for the glass and screen of this refrigerator. There is no recommended type of cleaner listed in the user manual; however, it is recommended to follow these cleaning cautions: 1. Use a moistened, soft, lint-free cloth or paper towel to clean the refrigerator’s interior and exterior. 2. To clean the refrigerator, use a clean sponge or soft cloth and mild detergent in warm water. 3. Do not use abrasive or harsh cleansers such as window sprays, scouring cleansers, flammable fluids, muriatic acid, cleaning waxes, concentrated detergents, bleaches, or cleansers containing petroleum products on exterior surfaces (doors and cabinet), plastic parts, door and interior liners, and gaskets. 4. Do not clean glass shelves or covers with warm water when cold. Glass shelves may break if exposed to sudden temperature changes or impacts such as bumping or dropping. 5. Do not spray water directly on the LCD display or speaker. 6. Do not scratch the LCD display or speaker. This may cause permanent damage. 7. Do not use benzene, thinner, or Clorox (bleach) to clean the refrigerator. Have a great day. Melardo
Answered by Samsung

Q: QuestionI'm in the process of upgrading my kitchen...from the pictures of this, it looks like the refrigerator sides are "white" glass and the bottom freezer section is matted gray. But the description says it's all "gray?" My question is, which is correct?
Asked by Kenneth.
- A:Answer The metal sides are all gray. It's a medium gray. The front glass panels are white on the top and light gray on the bottom.
Answered by Inkface
Q: Questionwhat water filter should I get
Asked by Anonymous.
- A:Answer Greetings, The fridge uses the HAF-QIN/EXP Water Filter which is also indicated on the fridge specsheet. Spec sheet https://www.samsung.com/us/home-appliances/refrigerators/bespoke/bespoke-3-door-french-door-refrigerator-24-cu-ft-with-top-left-and-family-hub-panel-in-white-glass-and-matte-grey-glass-bottom-door-panel-rf24bb69006maa/#specs Have a great day. ^Charles
Answered by Samsung

Q: QuestionWhat is the screen size of the family hub?
Asked by Vee.
- A:Answer Hello Vee, We suggest visiting the nearest store with the refrigerator model on display to check for the specific dimensions of the family hub or contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly
Answered by Samsung

Q: QuestionWhat type of electric/plumbing plug point needed to connect this refrigerator. Right now we have an old side by side whirlpool refrigerator.
Asked by RV.
- A:Answer Hi RV, We are glad to receive your question about the requirements needed for this Samsung refrigerator. Let us provide the information you need. This model has a 3-prong plug, and for the plumbing requirements, you can check the model's user manual link below on page 31. https://downloadcenter.samsung.com/content/UM/202309/20230925162820499/FDR_RF8000B_DA68-04402H-01_EN_MES_.pdf Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147520685, which will help our team pull up your information. ^Rainly
Answered by Samsung

Q: QuestionIs bottom freezer section also Glass? and that is a grey glass panel? cannot tell from picture
Asked by RK.
- A:Answer Hi there, Yes, the freezer section is in a matte grey glass bottom panel. Have a great day! ^Chrystel
Answered by Samsung

Q: QuestionDo Half Gallon milk cartons fit on door?
Asked by MikeM.
- A:Answer Yes, Pam, a half-gallon milk carton will fit. Have a great day. ^Charles
Answered by Samsung

Q: QuestionDoes it alert you if the door has been left open too long?
Asked by Alerts.
- A:Answer Yes
Answered by Anonymous
Q: QuestionDoes this come with some kind of child lock?
Asked by Lock.
- A:Answer Hi there, No, this refrigerator model has no Child Lock feature. Have a great day. Melardo
Answered by Samsung

Q: QuestionCan the panels be switched out on this refrigerator? I think I read someplace that any Samsung Bespoke panels can be switched out at a later time.
Asked by Bella.
- A:Answer Yes, all the panels can be changed except the one with the family hub. That is the black glass and cannot be changed.
Answered by Steve
Q: QuestionI am unable to get it out of retail mode as it is asking for a password. Please share the password
Asked by Shahrkhan.
- A:Answer Hi there, Here is a link to help you with the fridge. Please see the "Cooling Off mode on the Family Hub," watch the full video, and follow the steps. Cooling Off mode (Demo mode) on your Samsung refrigerator. https://www.samsung.com/us/support/answer/ANS00048861/ Have a great day. ^Aloe
Answered by Samsung

Q: QuestionAre they white glass panels truly white or are they more of of a gray/beige.?
Asked by Anonymous.
This question was asked about the related product: Samsung - BESPOKE 24 cu. ft 3-Door French Door Counter Depth Smart Refrigerator with Family Hub - Custom Panel Ready
- A:Answer More gray
Answered by Anonymous
Q: QuestionThe fridge has family hub. Can the hub screen be turned off or changed to a color to match the panel color? Does the fridge have speakers to go with the family hub? If the family hub goes out, are they still manual temperature controls on the inside?
Asked by Paul.
- A:Answer Yes the screen can be turned off and the color can be changed. The fridge doesnt come with additional speakers but it does have a built in speaker in the door. They're no manuel buttons on the inside if the hub goes out...that i can find.
Answered by RebeccaFlores
Q: QuestionCan the color of the glass change from gray to morning blue?
Asked by LCS.
- A:Answer Hi LCS, We understand the importance of how this Bespoke Samsung refrigerator model will look in your kitchen. You may fully customize the panels of a Bespoke refrigerator. I have shared a Samsung link below for this Samsung Bespoke refrigerator model so you may customize it to your liking. https://www.samsung.com/us/home-appliances/refrigerators/bespoke/bespoke-3-door-french-door-refrigerator-24-cu-ft-with-top-left-and-family-hub-panel-in-white-glass-and-matte-grey-glass-bottom-door-panel-rf24bb69006maa/?redir=RF24BB69006MAA Should you need assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number () to help our team pull up your information. Leo
Answered by Samsung

Q: QuestionIs this refrigerator on wheels?
Asked by Nicci.
- A:Answer That's an excellent question, Nicci. No, the refrigerator does not have any wheels. Please see the 360-degree view on the link below. https://www.samsung.com/us/home-appliances/refrigerators/bespoke/bespoke-3-door-french-door-refrigerator-24-cu-ft-with-top-left-and-family-hub-panel-in-white-glass-and-matte-grey-glass-bottom-door-panel-rf24bb69006maa/?redir=RF24BB69006MAA#benefits Have a great day. ^Charles
Answered by Samsung

Q: QuestionWhere can I find the serial number to register product and redeem free panel if product hasn't been delivered yet. It's not on the receipt, and not listed online.
Asked by Sunny.
- A:Answer Dear Valued BestBuy Client, Congratulations on your new Samsung refrigerator, Sunny. To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly
Answered by Samsung

Q: QuestionWhat are the two holes above the top of the family hub display?
Asked by BA.
- A:Answer Hi there, We would love to speak to you directly to discuss your question about the holes above the family hub display. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147017707, to help our team pull up your information. Have a great day! ^Chrystel
Answered by Samsung

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