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Hi there, We know how you feel about your new refrigerator not producing much ice. Let us help you. We recommend checking the resources below for steps regarding your ice maker. Please check the embedded word "ice maker is not working" for more details. Samsung 4-Door Flex refrigerator is not making any ice https://www.samsung.com/us/support/troubleshoot/TSG10003216/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147569116) to help our team pull up your information when you message us. Thank you. -Kimberly
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