“Why is the ice maker always freezing and not making ice. Service did all the updates and replaced. Fan motors failed twice . Coming out again this time refrigerator. 6 years old Service and repairs almost equal to the cost of the unit.”
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I purchased a Samsung refrigerator about 12 years ago (we sold it with the house about 5 years ago so I don't know if it's still going strong or not). I love the fridge, however, once the ice maker gets iced up, it's basically gone and dead no matter how many times it gets serviced. My mom and sister had similar models to mine and same thing happened. I'm getting ready to buy new appliances for my new home and came back here to see if the issue has been resolved. Unfortunately, it looks like it has not. However, my ice maker was in the door and it looks like this fridge has the ice maker in the freezer. My current whirlpool is the same and the ice maker works great--so maybe the same with this bespoke model? I'm not sure if it's worth the risk or not.
Sorry, there was a problem. Please try again later.Hello there, We understand your frustrations regarding your refrigerator. To help you is all we wanted. We recommend checking the link below under "Ice maker is not making any ice" and "Ice bucket is stuck or has a block of ice" for steps to help with your concern. Please check the embedded words for more details. Samsung ice maker is not working https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice We'd be delighted to speak with you directly to provide assistance and discuss our options. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147641125) to help our team pull up your information when you message us. Thank you. -Kimberly
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