Questions & Answers

Q: QuestionDoes this dryer have the pet cycle on it?

Asked 3 months ago by TMC.

• A:Answer Hi there, No, this dryer does not have a pet cycle feature. -Diana

  Answered 3 months ago by Samsung

  
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Q: QuestionWill there be more coming? I need this one in black. I prefer to buy it with Best Buy since this is where i bought my machine, and I also have a gift certificate i can use. If not, I will buy elsewhere. Let me know soon - will be installing in 2 weeks.

Asked 4 months ago by Anonymous.

This question was asked about the related product: Samsung - Bespoke AI All-in-One Washer/Dryer Laundry Pedestal with Storage Drawer - Brushed Black

• A:Answer Dear Valued Best Buy Client, To better assist you with the availability of this pedestal model in black, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 4 months ago by Samsung

  
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Q: QuestionCan you tell me which size and exactly what is a low profile drip pan. I want something that will not take away from the beauty of the machine. I just purchased thank you.

Asked 4 months ago by Dee.

This question was asked about the related product: Samsung - Bespoke AI All-in-One Washer/Dryer Laundry Pedestal with Storage Drawer - Brushed Black

• A:Answer Hello Dee, To better assist you with finding a suitable drip pan for this pedestal model, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 4 months ago by Samsung

  
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Q: QuestionCan it plug in to a regular wall outlet, 110v

Asked 5 months ago by Cotton.

This question was asked about the related product: Samsung - Bespoke AI All-in-One Washer/Dryer Laundry Pedestal with Storage Drawer - Dark Steel

• A:Answer Yes

  Answered 4 months ago by RichardBVerified Purchase

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Q: QuestionCan you wash a comforter

Asked 6 months ago by Bill.

This question was asked about the related product: Samsung - Bespoke AI All-in-One Washer/Dryer Laundry Pedestal with Storage Drawer - Dark Steel

• A:Answer Our goal is to assist you at any time, Bill. We would like to have a direct conversation with you to assist you with your inquiry.  Please feel free to get back to us via the following options and provide us with the washer's model so we can validate the information you need: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151435190 so our team can pull up your information when you message us. Have a great day. -John

  Answered 6 months ago by Samsung

  
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Q: Questionis this portable ?

Asked 6 months ago by Illana.

This question was asked about the related product: Samsung - Bespoke AI All-in-One Washer/Dryer Laundry Pedestal with Storage Drawer - Brushed Black

• A:Answer if you want to move it

  Answered 6 months ago by AKMac

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Q: QuestionDoes the pedestal have adjustable legs so that it will be level prior to placing the machine on top?

Asked 7 months ago by Adam.

This question was asked about the related product: Samsung - Bespoke AI All-in-One Washer/Dryer Laundry Pedestal with Storage Drawer - Brushed Black

• A:Answer Yes, the pedestal has an adjustable leg, Adam. Thank you. -Angelica

  Answered 7 months ago by Samsung

  
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Q: QuestionWhat is total height, including pedestal?

Asked 9 months ago by Knolls.

• A:Answer Knolls, the height of the dryer with the pedestal would be 52.8 in. (1341 mm) Have a great day. ^Camille

  Answered 9 months ago by Samsung

  
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Q: QuestionDoes this model come in black.

Asked 9 months ago by Bunbury.

• A:Answer Hi Bunbury, No, this dryer mode is available in 2 colors, which are Brushed Navy and Silver Steel. ^Rodel

  Answered 9 months ago by Samsung

  
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Q: QuestionHow deep is the is the drawer? Looking for max height of the items that can be stored when the drawer is closed.

Asked 10 months ago by nfoboy.

This question was asked about the related product: Samsung - Bespoke AI All-in-One Washer/Dryer Laundry Pedestal with Storage Drawer - Dark Steel

• A:Answer Greetings, Although the depth of the drawer cannot be precisely measured, the pedestal's overall measurements are 27" x 15" x 30 7/8". Here is a link to the spec sheet; go to page 2 to learn more about the pedestal specifications. Spec sheet. https://image-us.samsung.com/SamsungUS/home/pdf/WE702NZ_Pedestal_V7.pdf Thank you and have a great day! -Ricardo

  Answered 10 months ago by Samsung

  
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Q: QuestionSamsung - 4.6 Cu. Ft. Washer with Flex Auto Dispense System and 7.6 Cu. Ft. Gas Dryer - Brushed Black Can this unit sit on top. Similar color?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - Bespoke AI All-in-One Washer/Dryer Laundry Pedestal with Storage Drawer - Dark Steel

• A:Answer Hi there, We are here to provide the information that you need. We would like to speak to you directly to gather additional information and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1149060302), to help our team pull up your information. Have a great day! ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this dryer ventless?

Asked 1 year ago by Nicky.

• A:Answer Hi Nicky, No, this dryer is not ventless. Have a lovely day. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes it have to be stacked ?

Asked 1 year ago by Dennis.

This question was asked about the related product: Samsung - BESPOKE 7.6 Cu. Ft. Stackable Smart Gas Dryer with Steam and AI Optimal Dry - Forest Green

• A:Answer Hi Dennis, No, this dryer does not need to be stacked. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionWhen is this going to be available from Best Buy? I can't purchase directly from Samsung since installation isn't an option.

Asked 1 year ago by Will.

This question was asked about the related product: Samsung - Bespoke AI All-in-One Washer/Dryer Laundry Pedestal with Storage Drawer - Dark Steel

• A:Answer Dear Valued BestBuy Client, We strive to assist you anytime, Will. To better assist you, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire which outlet has the stock for the pedestal and discuss options for availing it, as not all retail outlets will be distributed with these pedestals. Have a great day. -John

  Answered 1 year ago by Samsung

  
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Q: QuestionWhen will this product be available in the US? This is currently here and on the samsung site, but is not available to ship to my zip code.

Asked 1 year ago by figaro1010.

This question was asked about the related product: Samsung - Bespoke AI All-in-One Washer/Dryer Laundry Pedestal with Storage Drawer - Dark Steel

• A:Answer Dear BestBuy clients, Thank you for your inquiry about this Samsung pedestal. We are here to help. Some of the local stores already have this pedestal and we are continuously distributing it to other locations. To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionI had bought one about 2 years ago from here same one has this one. About week ago the washer rear tube the white one that holds the silver tube broke down and crack and started researching some say they are on recall. How much will the rear band cost fix

Asked 2 years ago by Ely.

• A:Answer We appreciate you informing us about your experience with the unit. Let's help you out, Ely. Should you purchase a compatible rear band for your dryer, you may reach out to our Samsung Parts Team to order the parts needed for your fridge at (800) 627-4368. Available from Mon - Fri between 9:00 a.m. - 6:30 p.m. EST. They can check the available parts or accessories you wish to order. Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146926297, to help our team pull up your information. Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat side is the door hinge on? Can it be reversed? Thank you

Asked 3 years ago by Demoguy1.

• A:Answer the hinge is on the left side , don't know if it can be reversed

  Answered 3 months ago by lopezro

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Q: QuestionWhat is the depth measurement of this dryer with the door open?

Asked 3 years ago by MapleLeaves.

• A:Answer 58 and 1/2 inches and you will scrape the wall with door wide open. 59 inches allows you to open without touching wall. This is with dryer in position against back wall. Distance is from wall to end of open dryer door.

  Answered 3 years ago by CharlesKVerified Purchase

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Q: QuestionWhat LP kit is needed for this dryer?

Asked 3 years ago by Jimmy.

• A:Answer per samsung's website on this item LP Kit LPKIT-4/XAA

  Answered 3 years ago by ProGoogler

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