“Just bought the flex duo, model number NE63A6751SS and the top oven is useless to me. I put pizza in the top oven at 400 degrees for 24 minutes and it is burning at 10 but not done in the center. What the?? What am I doing wrong?”
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Hi Max, Congratulations on your new Samsung range. Let me help with what you are experiencing when using the oven for pizza. When using the oven for fresh pizza, it is recommended to use the bottommost rack (rack 1) and in single mode. If pizza is frozen, it is recommended to use the lowest rack of the upper oven or 2nd lowest rack of the bottom oven. I have also shared a Samsung link below that will help. You may skip the first step regarding rack position. https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number 1145092961, it will help our team pull up your information. Leo
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