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Hello there, thank you for finding the time out of your day to ask us your question about the Samsung Galaxy A25. We would love to be able to answer your question but at this time we need a bit more information from you in order to have all the details needed to know what you may be experiencing with your device. Please do not hesitate to contact Samsung Support at your earliest convenience for further assistance. Thank you for being a steadfast Samsung customer. - Debra
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