Questions & Answers

Q: QuestionDoes this phone work with carriers in the Philippines? I am currently in the US but my wife lives in the Philippines. I currently have a Philippine SIM card that i need to receive text messages on when it comes to logging into certain apps from there.

Asked 1 year ago by InternationalCoverage.

Q: QuestionIs the Galaxy A25 5G 128GB a compatible replacement for the Galaxy A12 model SM-A125U?

Asked 1 year ago by Steve.

• A:Answer Yes. Better

  Answered 1 year ago by ChristopherFVerified Purchase

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Q: QuestionCan this phone be used internationally or is it limited to the united atates

Asked 1 year ago by DEY.

• A:Answer Yes, this phone can be used internationally. I travel to Europe every year and once there I buy a prepaid SIm card that usually cost about 10 - 15 euros and includes unlimited national calls, 2000 minutes of international calls and about 200GB or more of data. Probably this way is cheaper than paying extra fees for roaming or something like that... Be aware this phone doesnt allow eSIM cards so you will need the physical SIM card...

  Answered 9 months ago by jaapVerified Purchase

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Q: QuestionDo I have to still pay the connection fee $149 even though my carrier is Tmobile

Asked 1 year ago by NickyFree.

• A:Answer No I have T-Mobile also they never charged me you just switched the SIM card

  Answered 1 year ago by ChristopherFVerified Purchase

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Q: QuestionDoes this Samsung Galaxy A25 5G work on Qlink wireless?

Asked 1 year ago by Paula.

• A:Answer Howdy Paula, thanks for taking the available time out of your day to ask us your question about the Samsung Galaxy A25. The advertised unlocked Galaxy A25 is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, T-Mobile, Ting Mobile, Ultra Mobile, US Cellular, and Verizon. Let us know if you have any other questions for us by contacting Samsung Support at your leisure. Thank you for being a valued Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionCan this phone be used as a camera only without ever activating data? Then using wifi - upload photos to a computer?

Asked 1 year ago by SusanP.

• A:Answer Thanks for reaching out to us, Susan. We appreciate you coming to us with your question regarding the Galaxy A25. Your Galaxy device does not have to be activated to use the camera application. You can also upload your photos to your computer without service on your phone. If you have any other questions, please be sure to reach out to us at Support. -Kelvin

  Answered 1 year ago by Samsung

  
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Q: QuestionCan use this phone with the free Qlink plan ?

Asked 1 year ago by teakey.

Q: QuestionI just purchased the A 25 but I can get back to the home page without cutting the off, what can do see the return button on this phone

Asked 1 year ago by glow.

• A:Answer Hello there, thank you for finding the time out of your day to ask us your question about the Samsung Galaxy A25. We would love to be able to answer your question but at this time we need a bit more information from you in order to have all the details needed to know what you may be experiencing with your device. Please do not hesitate to contact Samsung Support at your earliest convenience for further assistance. Thank you for being a steadfast Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this phone has stereo speakers integrated? Does it have smart view?

Asked 1 year ago by Ray.

• A:Answer Greetings Ray, thank you for finding the time out of your day to ask us your questions about the Samsung Galaxy A25. The Galaxy A25 offers a stereo speaker located at the bottom of the device and Smart View is available as well on this device. Let us know if you have any other questions for us by contacting Samsung Support. Thanks for being a valued Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionIs the phone dual sim

Asked 1 year ago by Biggiempc.

• A:Answer Yes

  Answered 1 year ago by ChristopherFVerified Purchase

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Q: QuestionAll A Series sold through Best Buy have 5 years of security updates?

Asked 1 year ago by Fred.

• A:Answer This phone has 4 years of Android updates and 5 years of security updates, so it will supported with updates until 2029.. But technology is changing very fast now, especially because of AI, and 5 years is too long... I wouldn't worry about that.

  Answered 9 months ago by jaapVerified Purchase

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Q: QuestionI see a lot of reviewers say the phone overheats. Is that really the case with this smartphone?

Asked 1 year ago by Riatudo91.

• A:Answer I purchase the Samsung phone for my hubby, as to my knowledge he hasn’t complained about any malfunctions with it.. he’s been happy with his new phone..

  Answered 1 year ago by HappyBuyerVerified Purchase

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Q: QuestionIf I buy an open box phone from Best buy, what's the warranty?

Asked 1 year ago by Looeegee.

• A:Answer 30 days.

  Answered 1 year ago by JimmieO34Verified Purchase

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Q: QuestionWhy will my phone not connect properly to T-molile. keeps telling me {I am not connected to a network

Asked 1 year ago by Anonymous.

• A:Answer Me pasó lo mismo

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionCan this phone be used in India

Asked 1 year ago by SSB.

• A:Answer Hi there SSB, thanks for taking the time out of your day to ask us your question about the Samsung Galaxy A25. The advertised unlocked (U.S. version) Galaxy A25 is compatible with the following U.S. carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, T-Mobile, Ting Mobile, Ultra Mobile, US Cellular, and Verizon. We recommend reaching out to the carrier of your choosing from the list above to inquire if this device would have international service. If you have any other questions, feel free to contact Support. Thank you for being a faithful Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: QuestionCan I use this cell phone in Argentina?

Asked 1 year ago by Connie.

• A:Answer Salutations Connie, thanks for taking the time out of your busy schedule to ask us your question about the Samsung Galaxy A25. The advertised unlocked (U.S. version) Galaxy A25 is compatible with the following U.S. wireless carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, T-Mobile, Ting Mobile, Ultra Mobile, US Cellular, and Verizon. This device works well on the 4G LTE and 5G wireless networks. We recommend reaching out to the wireless carrier of your choosing to inquire if this device would have international service rendered on their network. If you have any other questions, do not hesitate to reach back out. Thank you for being a faithful Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: Questiondoes this Samsung operate in Europe, specifically in Poland?

Asked 1 year ago by edus440.

• A:Answer Salutations Edus440, thanks for taking the opportunity to ask us your question about the Samsung Galaxy A25. The advertised unlocked Galaxy A25 is a U.S. version of this device. It is compatible with the following U.S. wireless carriers: AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Metro by T-Mobile, Mint Mobile, Simple Mobile, T-Mobile, Ting Mobile, Ultra Mobile, US Cellular, and Verizon. We recommend reaching out to the carrier of your choosing from the list above to inquire if this device would have international services rendered. Feel free to contact Support if you would like any further assistance. Thank you for being a dedicated Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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Q: Questionwill this phone support ASHA

Asked 1 year ago by Anonymous.

Q: QuestionIs the Fingerprint Reader located on the side of the phone or on the screen?

Asked 1 year ago by DBL26.

• A:Answer Aloha DBL26, thank you for finding the opportunity to ask us your question about the Samsung Galaxy A25. The Galaxy A25's fingerprint scanner is located on the Side button. Let us know if you have any additional questions for us by reaching out to Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer. - Debra

  Answered 1 year ago by Samsung

  
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