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Hey Jo, thank you for finding the time out of your day to ask us your question about the Smasung Galaxy A54. The advertised unlocked Galaxy A54 is brand new. If a product has been opened, previously used/owned, or is an open-box item, it will be advertised as such. Hope that helps! Feel free to reach out to Samsung Support if you would like any additional assistance. Thank you for being a trustworthy Samsung customer. - Debra
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