Questions & Answers

Q: QuestionIs the SSD upgradable? What is the form factor?

Asked 2 years ago by Jatin.

• A:Answer Yes, plus a 2nd M2 slot is available. Both are 2280 form.

  Answered 2 years ago by nn2004

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Q: Questiondoes this have cellular phone call capabilities?

Asked 9 months ago by disappointed.

• A:Answer Hey there Mtz, thank you for finding the free time out of your busy day to ask us your question about the Samsung Galaxy Book3 Pro. No, the advertised Galaxy Book3 Pro offers Bluetooth and Wi-Fi as its wireless connectivity. If you have additional questions, please feel free to contact Support at your leisure. Thank you for being a valued Samsung customer. - Debra

  Answered 9 months ago by Samsung

  
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Q: Questionhow long does charging last?

Asked 2 years ago by Alex.

• A:Answer Not more than 8 hours for a ordinary user (web browsing, office apps, etc). But on the power saving mode you may go for 11 to 12 hour (with reduced processor capacity)

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionIs this product the 14 inches version as it is saying in the title? The pictures are from the 16 inches version, with the num pad keyboard. I want to buy the 14 inches and I would like to be sure that this is it.

Asked 2 years ago by RafaBR.

• A:Answer The model number corresponds to the 14" model.

  Answered 2 years ago by Anonymous

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Q: QuestionWill guaranty change to the day it setup (could be some months ago)? So we no longer have one year of guaranty?

Asked 1 year ago by Rochester.

• A:Answer Aloha Rochester, thank you for finding the opportunity to ask us your question about the Samsung Galaxy Book3 Pro. The warranty period commences upon the date of purchase by the original purchaser and continues for the following specified period of time after that date. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you have any other questions for us, do not hesitate to contact Support. Thank you for being a staunch Samsung customer. - Debra

  Answered 9 months ago by Samsung

  
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Q: QuestionIs this laptop good for playing the sims 4 and video editing for posting on youtube?

Asked 2 years ago by RLM.

Q: QuestionIs the screen 120hz as mentioned?

Asked 2 years ago by notrequired.

• A:Answer Yes, and it is very responsive/fluid.

  Answered 1 year ago by nn2004

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Q: QuestionMy question is: are you aware that the stock image for this laptop that you have up here is for the 16 inch with a number pad, not the 14 inch without one? :) There are going to be people buying this thinking it has a number pad, but it does not.

Asked 2 years ago by TechBloom.

• A:Answer That's a great observation there. Thanks However if you look under features and go the section called "from the manufacturer" then you would see the pictures there without the number pad.

  Answered 1 year ago by ajithsworld

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Q: QuestionCan the RAM be upgraded? Can the Hard drive be upgraded?

Asked 2 years ago by ia24601.

• A:Answer Greetings Ia24601, thank you for finding the unobstructed time out of your bustling day to ask us your questions about the Samsung Galaxy Book3 Pro. No, the RAM is not upgradable as it has been soldered to the motherboard of the Galaxy Book3 Pro. There are no RAM expansion slots available on this device either. If you are looking for more storage available right out of the gate, I would recommend taking a look at the Galaxy Book3 Pro 16" which has 16GB RAM with 1000GB Storage capacity. Let us know if you have any other questions by contacting Samsung Support. Thank you for being a dedicated Samsung customer. - Debra

  Answered 2 years ago by Samsung

  
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